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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Just very understanding and helpful.

Just very understanding and helpful. I didn’t feel like I was being judged. Reviewed on: 1st May 2024

Really helpful and easy to deal with.

Really helpful and easy to deal with. Sorted everything out and took all the stress away. Felt like a huge weight was lifted. Reviewed on: 1st May 2024

Great service help me alot with my debt management plan

Great service help me alot with my debt management plan Reviewed on: 1st May 2024

Excellent service!

Excellent service! 4 years ago I realised that I was £40,000 on debt (I had been a student and had had undiagnosed Bipolar) Stepchamge advisers were extremely helpful and set up a plan for me. After 18 months I had to give up my job. For a few months I was on universal credit and I was allowed to take a break from payments. I earn less money with my current job but the review reflected this and I pay less each month. I now owe judt under £20,000 and am very happy about this. The whole process has been stress free and I would definitely recommend it to anyone unfortunate enough to have large debts. I love that it is a completely free service and I am not paying interest on my old credit cards. Reviewed on: 1st May 2024

No comment I don’t want to write a review because I...

No comment I don’t want to write a review because I don’t know what to say Reviewed on: 1st May 2024

They have been brilliant.

They have been brilliant. As soon as we signed up, it was like a weight had been lifted. Reviewed on: 1st May 2024

Always helpful

Always helpful and caring staff.we are thankful that we have step change to help us with our debs Reviewed on: 1st May 2024

Great help at a very difficult time.

Great help at a very difficult time. Understanding and patient. Reviewed on: 1st May 2024

Really helpful.

Really helpful. They helped me get on top of my debt and feel in control. Reviewed on: 1st May 2024

Help is out there.

I had got myself into financial difficulties which I could not see an end to it, the worry was affecting my health. Step Change Debt Management helped put everything into perspective and prioritise my debts. After telling them all they arranged a debt management plan for me. Now I am paying my debts in an easier manner. I can not thank them enough for helping me. Reviewed on: 1st May 2024

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