Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18623 reviews)

View other StepChange products

4.92

Based on 18,623 reviews, last reviewed 12th Jun 2026

187500% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional and transformative advice. Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future. Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18623)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Really helpful.

Really helpful. They helped me get on top of my debt and feel in control. Reviewed on: 1st May 2024

Help is out there.

I had got myself into financial difficulties which I could not see an end to it, the worry was affecting my health. Step Change Debt Management helped put everything into perspective and prioritise my debts. After telling them all they arranged a debt management plan for me. Now I am paying my debts in an easier manner. I can not thank them enough for helping me. Reviewed on: 1st May 2024

My experience wasn’t as good for my review this time...

My experience wasn’t as good for my review this time the creditors asked for ADHD and ASD Reviewed on: 1st May 2024

Ecellant work freindly and helpfull

Ecellant work freindly and helpfull Reviewed on: 1st May 2024

Takes away the worry

So simple to do a debt management plan. I really wish I'd done it sooner as it's taken away so much stress and worry Reviewed on: 1st May 2024

Would not hesitate recommending Stepchange to anyone...

Would not hesitate recommending Stepchange to anyone who is struggling with debt, they are totally non judgmental and dealt with my creditors for me. Reviewed on: 1st May 2024

I really wish that I had known about the help that S...

I really wish that I had known about the help that StepChange could give sooner, it would have saved me a lot of anguish and stopped me from borrowing even more to try to pay off some of my creditors. Reviewed on: 1st May 2024

Excellent and helpful, understanding and efficient...

Excellent and helpful, understanding and efficient support. Reviewed on: 1st May 2024

I was left in terrible debt by my ex husband.

I was left in terrible debt by my ex husband. I contacted StepChange, and thankfully they got me out of a bad situation Reviewed on: 1st May 2024

Answered all my questions, very helpful service.

Answered all my questions, very helpful service. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt advice
from National Debtline 4.39 from 65 reviews
Debt Management
from DFH Financial Solutions 4.11 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub