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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

I wish i had contacted them earlier!

I was recommended to contact Step Change off one of my debtors, its best thing i ever did. I feel like a weight has been lifted off my shoulders. I wish i had contacted them earlier Reviewed on: 1st May 2024

Debt management plan

Been an a debt management plan for a few years now and coming to the end. They have helped every step of the way. Reviewed on: 1st May 2024

Step change were great.

Step change were great..never once made me feel inadequate or anything. They were always very sympathetic and understanding. Reviewed on: 1st May 2024

Brilliant I wasn't sleeping with all my depth mounti...

Brilliant I wasn't sleeping with all my depth mounting up phoned step change they gave me amount I could afford a month and sorted it all out Reviewed on: 1st May 2024

Brilliant great help, good advice would recommend t...

Brilliant great help, good advice would recommend them to anyone who has a problem with Dept Reviewed on: 1st May 2024

Good service and very friendly service very helpful...

Good service and very friendly service very helpful as getting letter from my creditors so just phone up to ask what to do and they always explain it Reviewed on: 1st May 2024

Dealing with unexpected life changes.,

My husband had walked out and left me with a large mortgage and bills to pay by myself. I had a well paid job but had credit cards, a loan and did not expect to find myself in this position. I heard of step change and they were extremely understanding and helped me to weather the financial storm I found myself in. I have kept up my payments and when I did ever have to phone them always found them sympathetic and caring. Just the sort of attitude you need when you are personally going through hell. Reviewed on: 1st May 2024

StepChange service is second to none

Having monetary problems? - Contact StepChange - They are there to help and take all the pressure that lenders/creditors put on you - Be totally honest with StepChange and you will find their service is second to none Reviewed on: 1st May 2024

Stepchange have really helped me when I was in a fin...

Stepchange have really helped me when I was in a financial hole and didn't know where to turn. They've been so komd and helpful and taken away the worry I had over repayments and now I pay what I can afford without harassment from debt recovery companies. I'm thankful they are there for me. Reviewed on: 1st May 2024

Stepchange Heros

I cant say enough postive things about Stepchange. I was so nervous when I rang because I was in a mess and I had never defaulted on anything before. I also felt ashamed that things had become so bad. They really put me at ease and were very understanding and dicussed it with me without judgement. They helped me find the best option for me. In my eyes they are heros!. I am nearly at the end of my DMP and they have supported me every step of the way. If you are struggling to sleep at night due to debts make the call you wont regret it and you'll wonder why it took you so long. Reviewed on: 1st May 2024

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