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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16823 reviews)

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4.95

Based on 16,823 reviews, last reviewed 19th May 2026

101350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange was a life saver & are very very helpful,... Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16823)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Always help no matter what

Whenever you’re having a rough month, feeling low about bills, worrying about the plan and if I can pay on time, they always have options for you, puts you at ease and feel so much better talking to them over the phone, they’re very sympathetic and never judge you. I just had a baby and maternity pay isn’t great so I had a review and feel they really understood my circumstances and still get to enjoy time with my son on a low income. Reviewed on: 28th July 2022

Support when you need it

I am forever grateful to Stepchange for providing support and advice when I most needed it. Reviewed on: 28th July 2022

They saved our sanity .

We had large debt problems with credit cards,they have supported us to pay what we can afford monthly by budgeting.We are now seeing the light at the end of a very long tunnel.We couldn’t have made progress without them. Reviewed on: 28th July 2022

I was getting into a large spiral of debt driven by credit cards. It was hard to pick up the phone but once these guys worked through the problem with me. Took a lot of stress off

Also helpful and very responsive. Reviewed on: 28th July 2022

Absolute life savers

I approached StepChange when overwhelmed with debt, not knowing how to manage it and the stress that came with it. At no point during the setup process did I feel chastised or made to feel bad for my debt, which in itself was such a relief. I’ve been with them now for 2 years and I’m nearly at the point of clearing off my debt, the thought of which brings me hope and excitement that I never would have dreamed of having before. Reviewed on: 28th July 2022

Outstanding

Our life was spun upside down when my Husband owned up to his gambling disorder in 2018. We were close to losing our house! But Stepchange were there for us, every step of the way! They helped us budget our money along with communicating with all our creditors - this took all the stress and anxiety away from us. Thank you, Stepchange. You have changed our lives! Reviewed on: 28th July 2022

Supportive, understanding and helpful

Everytime I ring up to discuss my worries about my finances, I feel supported listened to and I know the advice they give me is relevant and accurate. Reviewed on: 28th July 2022

Light at end of the tunnel

StepChange have helped me to begin getting my life back on track. The people I have spoken to/with in relation to setting up a debt management plan were incredibly helpful and reassuring. I'm now making progress without a worry to becoming debt free again. Reviewed on: 28th July 2022

Friendly, efficient, non-judgemental.

Excellent, quick, professional service. Understood my situation immediately,made the right recommendation, completed the process quickly and easily. Reviewed on: 28th July 2022

Step Change Compassionate and Helpful

The Step Change Charity do a fantastic job in supporting those most in need. Their help and guidance during my debt problems has been exceptional. I appreciate all the support I have been given over the last 2 years. Reviewed on: 28th July 2022

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