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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

a great help in trying times

a great help in trying times and always easy to talk to Reviewed on: 27th May 2026

Very easy to deal with and helped me sort my debts e...

Very easy to deal with and helped me sort my debts easily Reviewed on: 27th May 2026

Extremely helpful and understanding throughout.

Extremely helpful and understanding throughout. I should have turned to them sooner as they have turned my life around. Reviewed on: 27th May 2026

Totally Supported

I was in full time employment of 35 years plus, Covid happened and affected my health to a point of having to retire due to ill health! This suddenness put me in financial difficulties which was stressful and worrying! A colleague told me about STEPCHANGE and I was actually embarrassed to ask for help BUT I put that to one side as I had to think more positively as I needed financial support! STEPCHANGE has made a massive impact on giving creditors my information of financial difficulties of what I could afford or not afford, they directed myself of what to do and what not to do! Creditors stayed at bay as they were aware of my situation! I paid my mortgage and utilities, anything after that was assessed as to if I had the means to pay a small amount or not! It was keeping a roof over my head and it was a great weight lifted knowing that I was supported by STEPCHANGE financial advisors….who took on board your initial information, offered support areas and showed empathy! STEPCHANGE monitor and review yearly if not before with any changes, with how much you can afford to pay back creditors monthly! A great thanks to them as a team, totally de-stressed a situation where I would not have known how to get help! Professional & Approachable in giving assistance & advice! 100% would direct family/friends /colleagues who needed help and in financial difficulties to STEPCHANGE! Reviewed on: 27th May 2026

Lifesavers!!!

I don’t know how I would have managed without their advice and support Reviewed on: 27th May 2026

fantastic team

Help me manage my finances and helped reduce my anxiety. Polite and understanding staff. Reviewed on: 27th May 2026

Stress free debt relief

All my stress and worries were lifted as soon as I contacted step change. They worked out my dept repayment plan that eased my money worries and left me with sufficient to meet my ongoing bills and household expenses. Reviewed on: 27th May 2026

Very helpful and professional

Very helpful and professional at a stressful time. Reviewed on: 27th May 2026

Stepchange have been helping me for a number of year...

Stepchange have been helping me for a number of years now and i look forward to having them help me in the future, dont know what i would have done without there help Reviewed on: 27th May 2026

Provided me with the help and support I needed, with...

Provided me with the help and support I needed, without judgement. Reviewed on: 27th May 2026

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