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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Step Change helped me a lot to sort out all my debt...

Step Change helped me a lot to sort out all my debt problems and are very helpful Reviewed on: 1st May 2024

Always helpful any problems they always sorted for me.

Always helpful any problems they always sorted for me. Reviewed on: 1st May 2024

Great service

Got through quite quickly. Advisor helpful and reassuring Reviewed on: 1st May 2024

Professional ,helpful patient and understanding

Professional ,helpful patient and understanding Reviewed on: 1st May 2024

They have totally changed my life.

They have totally changed my life. Before I use to worry about my money problems but now I don’t because Stepchange have took complete control of my creditors and deal with them direct. Their customer service is second to none. Reviewed on: 1st May 2024

Samaritans of the money world

Always helpful and they give sound advice for any questions I have asked.Its great just knowing they are there for you,couldn’t have got this far without them. Reviewed on: 1st May 2024

Life Savers ....

StepChange stopped me losing our family home and helped me get my finances under control & become debt free which I wouldn't have done without them, team are so helpful & never judge. Reviewed on: 1st May 2024

Life saving!! Ever grateful!!

Life saving!! Just when you thought there was no way out, Step Change , did actually make that change happen. Reviewed on: 1st May 2024

Fantastic service.

Fantastic service. Great advice and it really helps to feel you are not alone with your financial worries. Very grateful for the support and advice received. Reviewed on: 1st May 2024

There to help without Judging you.

We were really on the ropes, I had been made redundant without a chance of finding work at my age, very little money coming in with credit cards, loans and mortgage to pay for. I tried dealing with each creditor individually but couldn't reach a solution until I spoke to Step Change with took the load off me by arranging a debt management solution the process took a little time but now I don't have nagging phone calls, emails, text messages or letters everything is handled through step change. I feel I can relax and breath again. Reviewed on: 1st May 2024

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