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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16825 reviews)

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4.95

Based on 16,825 reviews, last reviewed 20th May 2026

101450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very profesional your people dont judge Very profesional your people dont judge Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16825)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Brilliant for putting your mind at ease

I was embarrassed initially by having to contact StepChange but I realised I couldn't go on with my then financial position. They immediately put my mind at rest and helped massively. Can't thank these guys enough. Once I have finished I hope I never have to use them again, but if I needed to, they would be my first point of contact. Reviewed on: 28th July 2022

Simply the best

Was struggling so I turned to step change they were non judgemental extremely helpful so friendly and very understanding they are the best good luck and thank you all so much for your help and support Reviewed on: 28th July 2022

Outstanding Support

Couldn’t recommend this service highly enough. Caring, compassionate staff and excellent services on offer. Reviewed on: 28th July 2022

Saved my life

Literally saved my life. They are so kind and compassionate. Im so glad that i called. Reviewed on: 28th July 2022

A Wave of Relief!

It was the best thing we could have done to ask StepChange to look at our finances, with a view to proving us with a means to find a positive solution to our financial situation. Within weeks, they had steered us back onto some kind of financial stability, and more importantly, a financial future. Although early days, we CAN now begin see the Light at the Tunnel! Thank you StepChange! Reviewed on: 28th July 2022

Excellent!

Excellent service with great, lovely and very helpful people. A very BIG thank for guiding me through and helping me in my hard time paying back my debt. Reviewed on: 28th July 2022

A fantastic service.

I was struggling with 2 RBS maxed out overdrafts, built up over 4yrs as a single parent undergraduate. RBS continually extended my overdraft credit limit until i was paying them £80-£90 a month in interest. A friend recommended Stepchange to me and they've been brilliant. They were patient, non-judgemental, imformative and reassuring. They helped me set up a DMP so that I was able to start paying off the debt at a rate i could afford instead of struggling to keep on top of the interest payments. When RBS sold my debt they dealt with the new debt recovery company and ensured a smooth transition. I love that they keep me up-to-date with a monthly statement and helpful budgeting advice e-newsletters. I'd recommend them to anyone struggling with debt. They take the awful stress and pressure off financially, mentally and emotionally. Its like having a really good friend in your corner. Reviewed on: 28th July 2022

The Best

Very helpful staff. Never judgemental no matter what your circumstances. StepChange takes the pressure off whilst sorting the issues as best as possibly viable with everyone concerned. I would definitely recommend them to others going through financial stress. Reviewed on: 28th July 2022

Fantastic help

I was so embarrassed and worried about our debt, as it had got out of control, Step change were so helpful and it didn't matter if I burst into tears they just wanted to help!!! Cannot thank the whole team enough Reviewed on: 28th July 2022

SCh. return back my peace of mind, i love they exist for consumers.

Very profesional, supportive, very nice and sweet understanding problems, one of staf the members told me in time of my phone calls "i pass thru the same strogling and i know what you fill". I felt like i am just reborn and felt amazing again. Thank you SCh. Reviewed on: 28th July 2022

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