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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I had never heard of Stepchange until I needed them.

I had never heard of Stepchange until I needed them. One of the credit card companies put me on to them. At first I was reluctant as I just like to deal with things myself. Also I thought a third party would just complicate things. How wrong was I. Got in touch with them - excellent service. It was such an easy process from start to finish. The burden that I did not know I was carrying was lifted. I would rate Stepchange 20 out of 10. If you find yourself in debt and struggling, there is really no need for you to worry. Stepchange takes all that away. They ask for information from me. I provided them with the information and that was it. Magic - They negotiate with banks or credit card companies an affordable repayment which suits both the client and relevant companies. Don't think about it - Just Do It. Lift the phone and talk to someone - it will be the best phone call you will ever make. Thank You Stepchange. Reviewed on: 1st May 2024

Stepchange helped when I wasn't sure what to do a ou...

Stepchange helped when I wasn't sure what to do a out my debts. They talked me through every step of the way, so that it made it feel easy to sort out my problems. Reviewed on: 1st May 2024

Easy to deal with.

Easy to deal with. And no problems Reviewed on: 1st May 2024

I was helped so much with advice ans giving me optio...

I was helped so much with advice ans giving me options when I didn't know what shall I do. Reviewed on: 1st May 2024

Good company

The people I spoke to were very patient, understanding and supportive. My whole experience with them has been very relaxed and stress free. I would recommend to people who are struggling with debts, they care about their clients and will only give their clients options that are best suited for ther situation. Reviewed on: 1st May 2024

Ians Debt Management

Been with Stepchange for a number of years with no issues at all. Reviewed on: 1st May 2024

Always very helpful.

Always very helpful. Offered a solution which has meant no more stress about debts. My creditors have stopped any inte6or charges which has helped a lot. Step Change very easy to deal with Reviewed on: 1st May 2024

StepChange saved m

I had large debts exacerbated by my severe mental health problems. StepChange helped me get my debts in order. They dealt with my debtors and this helped me enormously. I now no longer feel fearful. I can always review my progress and being able to see the debt shrinking is such a boost. Reviewed on: 1st May 2024

Brilliant

They put me totally at ease and helped me manage my debt. I was so embarrassed Reviewed on: 1st May 2024

Easy to found and practical use of the service

Well o was lost on my debits and the easy way of your website make all my worries to have a roof and allow me to start learn about the manage of the monies Reviewed on: 1st May 2024

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