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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Piece of mind returned

Drowning in a sea of debt several years ago and could see no where out I decided to go to Stepchange for help. It was so easy to set up my account which is fair for my creditors and manageable for me. It’s pleasing to see I am no longer drowning and each month I am getting nearer to the shoreline and my piece of mind has returned Reviewed on: 5th September 2021

StepChange has been a godsend

StepChange has been a godsend for myself. I was unfairly dismissed from my job and an error with HR regarding my last wage meant I literally had 10p to my name. My credit score dramatically decreased as I was unable to pay my bills. StepChange allowed me to start repaying my debt with a token payment plan and when I successfully appealed my dismissal, I was reinstated with my job which has enabled me to start paying the remainder of my debt using a Debt Management Plan. Since, I have seen my credit score increase and overall debt to income ratio improve, I finally feel I will be able to start saving for my first mortgage in the next few years- something I never thought I would be able to achieve. StepChange have been flexible in meering my needs whilst being completely non-judgemental on my situation. I would highly recommend their service to anyone who has unfortunately been in a similar situation to myself. Reviewed on: 5th September 2021

Amazing team

Stepchange have saved my life and are an amazing team, customer service is fantastic, the service and support is amazing and they provide excellent advice Reviewed on: 5th September 2021

Step Change, saved my life!

Step Changed, helped me to turn my life around and saved my life..literally. I no longer fear the postman or everytime my phone rings, I have taken control of my payments. Step Change has saved my life! Reviewed on: 5th September 2021

Professional advice

From start to near finish the Step Chnage team have been vital in our road to recovery. Impartial and professional from the very first phone call. Reviewed on: 5th September 2021

Excellent service

Helpful straightforward advice, very helpful at a stressful time. Would recommend Reviewed on: 5th September 2021

Always there helpful

Really helped me through a difficult time, and continues to help. Reviewed on: 5th September 2021

Great help in getting my debts paid

Stepchange have set up a repayment plan for my debts which suits me and my creditors.I would highly recommend them for assistance in dealing with debt. Reviewed on: 4th September 2021

Friendly, professional

Step change have been a life saver iv had a really bad time and they have been professional understanding and really supportive they know there stuff . Reviewed on: 4th September 2021

Very efficient, professional and helpful.

Can always be counted for, gives professional and practical advice whilst maintaining confidentiality, respect and understanding. Reviewed on: 4th September 2021

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