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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Amazing team

Stepchange have saved my life and are an amazing team, customer service is fantastic, the service and support is amazing and they provide excellent advice Reviewed on: 5th September 2021

Step Change, saved my life!

Step Changed, helped me to turn my life around and saved my life..literally. I no longer fear the postman or everytime my phone rings, I have taken control of my payments. Step Change has saved my life! Reviewed on: 5th September 2021

Professional advice

From start to near finish the Step Chnage team have been vital in our road to recovery. Impartial and professional from the very first phone call. Reviewed on: 5th September 2021

Excellent service

Helpful straightforward advice, very helpful at a stressful time. Would recommend Reviewed on: 5th September 2021

Always there helpful

Really helped me through a difficult time, and continues to help. Reviewed on: 5th September 2021

Great help in getting my debts paid

Stepchange have set up a repayment plan for my debts which suits me and my creditors.I would highly recommend them for assistance in dealing with debt. Reviewed on: 4th September 2021

Friendly, professional

Step change have been a life saver iv had a really bad time and they have been professional understanding and really supportive they know there stuff . Reviewed on: 4th September 2021

Very efficient, professional and helpful.

Can always be counted for, gives professional and practical advice whilst maintaining confidentiality, respect and understanding. Reviewed on: 4th September 2021

Peace of mind

I have been with StepChange since 2008 and during that time it has provided me with peace of mind, security of knowing my debts were being managed and satisfaction of knowing I was paying off my debts instead of going down the bankruptcy route. StepChange has ensured I maintained the ability to carry this out which undoubtedly has made the difference between me maintaining my program or possibly not. Really pleased with StepChange. Reviewed on: 4th September 2021

Very friendly and understanding staff. Sound advice given.

Would highly recommend. Perfessional service given. Reviewed on: 4th September 2021

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