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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Reaching out to step change was possible one the mos...

Reaching out to step change was possible one the most important decisions we’ve ever made. Not only did they help us get our finances under control after Covid ripped out business apart but were now in a position where we will be debt free this year. That alone has potentially saved us thousands of pounds and credit issues. If your in trouble call them and let them help you. Reviewed on: 1st May 2024

When They Come For You, StepChange Is Your Shield

My partner fell seriously ill two years ago and we fell into debt as a result. It feels very lonely when you are having to deal with the banks and you dread every letter through the letterbox. StepChange helped us to work out an affordable repayment schedule and then contacted our creditors, more or less telling them what we could safely afford to repy. The relief of knowing we are paying back on our terms and that StepChange is a buffer between us and tehm is palpable. We still get the automated letters from our bank but we simply pass them along and think no more about it. Customer Service is always sympathetic and helpful and you never get the feeling that you are being judged. Thery appreciate - and will be the first to affirm - that life can somply sometimes be rough and that their job is to help make it a little less frightening, overwhelming and difficult. Reviewed on: 1st May 2024

Brilliant from start to finish.

Brilliant from start to finish. Any problems or queries were dealt with immediately. Very reassuring and felt at ease discussing my debts. Was not made to feel anything was an issue. The process was clear and precise. Would definitely recommend Stepchange. Reviewed on: 1st May 2024

Best change I ever made

I was in a hole and didn’t know what to do with all of the debt that I had. Step change took over and now the stress and worry has gone. One affordable monthly payment and no debt collectors chasing me. Reviewed on: 1st May 2024

Great helpful service.

Great helpful service. Really helped me to stop stressing about my debts. Reviewed on: 1st May 2024

We have been in contact with Stepchange since they w...

We have been in contact with Stepchange since they were Credit Counselling. It has been a long slow road for us to become debt. free and, although we're not there yet, we can finally see an end in sight. They are very helpful and calm in times when you exactly need that support. Reviewed on: 1st May 2024

When my cognitive function became restricted due to...

When my cognitive function became restricted due to a psychological breakdown I was left in the embarrassing position of being unable to work. Worse still, my ability to orate to a standard I had become used to had dissipated and I was in the midst of a crisis. Stepchange helped me control my finances when I became unable to do so, for this, I am eternally grateful. Reviewed on: 1st May 2024

Credit card debt

I was swamped with credit card debt, had my head firmly in the sand, i was scared everytime the phone rang and could not keep up with my payments. I found step change and have been able to condense everything into 1 monthly payment and I can see my debt reducing. I will be debt free in 9 months for the first time as an adult because of step change and it wasn't scary! Reviewed on: 1st May 2024

Fantastic service

Helpful, knowledgeable with practical advice, highly recommended. Help you when you feel you have nowhere to turn. Can see the light at the end of a very long tunnel thanks to their help Reviewed on: 1st May 2024

Friendky, knowledgable staff giving total peace of m...

Friendky, knowledgable staff giving total peace of mind. Reviewed on: 1st May 2024

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