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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Wonderful services.

Wonderful services. Timely delivery. Reviewed on: 1st May 2024

Step change helped me during very difficult time ste...

Step change helped me during very difficult time step by step very caring and exceeded my expectations. Reviewed on: 1st May 2024

Amazing company

Just and amazing company always helpful Reviewed on: 1st May 2024

Amazing people!

Amazing people! Helped me so much !!! Reviewed on: 1st May 2024

The advisor, Barbara was extremely helpful, lovely t...

The advisor, Barbara was extremely helpful, lovely to talk to and in general just really knows what she’s doing. I hope she gets enough recognition because the world needs more advisors like her! In general, I always have great experience with StepChange, I’m extremely helpful! Reviewed on: 1st May 2024

I was at a very low ebb having been scammed

I was at a very low ebb having been scammed out of all our money but Stepchange allowed me to believe there was a way to sort out a terrible mess and they have done it for me. I am very very grateful to Stepchange for their help and advice. Reviewed on: 1st May 2024

Positive journey

I have been with StepChange since 2008 and the journey has been extremely beneficial, helpful and stress free Reviewed on: 1st May 2024

Circumstances changed

Due to my circumstances changing through illness, the woman on customer services was very helpful.. reassured me that there was nothing to worry about Reviewed on: 1st May 2024

Easy way to get in touch maybe a talk app...

Easy way to get in touch maybe a talk app on website Reviewed on: 1st May 2024

Help with debts

Very polite on the phone & help when I was down on my luck. Reviewed on: 1st May 2024

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