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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,835 reviews, last reviewed 21st May 2026
101950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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0%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026
Jayne Marriott's avatar
Jayne Marriott

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Step Change are top banana

5
I couldn't eat couldn't sleep I was in deep. Then got in touch with Step Change and they turned my life around. Reviewed on: 4th September 2021
David Usiskin's avatar
David Usiskin

Excellent service

5
We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021
Karen Scott's avatar
Karen Scott

Provided life changing help and advice!

5
StepChange honestly changed my life. The advice and support they gave was first class and made me put things into perspective and make the changes I needed to to take control of my debts. I am almost 3 years into a debt management plan and the support has been ongoing. I cannot fault them. Reviewed on: 4th September 2021
lewisangharad@hotmail.com's avatar
[email protected]

Financial life savers

5
The best advice, support and guidance. Reviewed on: 4th September 2021
Chris G's avatar
Chris G

Phone call

5
I was so nervous about ringing up as I have really bad anxiety they let my friend take over for me which helped me loads or I don’t think I would have sorted my plan out if that wasn’t possible Reviewed on: 4th September 2021
Samantha Hutchinson's avatar
Samantha Hutchinson

They are so supportive

5
When I felt there was no dilution to my debt worries they gave me hope and a new direction Reviewed on: 4th September 2021
Anne Cavanagh's avatar
Anne Cavanagh

Took the worry out of the whole terrible situation. I felt supported. Debt repayments became much more affordable. For the first time, there was light at the end of the tunnel.

5
Altogether brilliant. The initial service, in particular, was a total godsend. I hadn't known which way to turn, and was terrified of losing my house. Reviewed on: 4th September 2021
Mrs Christine Corinne Dunbar's avatar
Mrs Christine Corinne Dunbar

Excellent service

5
Always helpful with advice and support. Reviewed on: 4th September 2021
paul smith's avatar
paul smith

Brilliant and caring

5
They helped me get on track with my disbanded and I was in a pretty dark place. I never felt judged and they took the time to go through the application with me. Reviewed on: 4th September 2021
Sahar Alavi's avatar
Sahar Alavi

Step Change helped me turn my financial nightmare around.

5
I was massively in debt that was dragging me down. Step change allowed me to take a grip on things, and to lift the pressure that was crushing me. Reviewed on: 4th September 2021
Anon's avatar
Anon

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