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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debt problems

They have been so helpful in sorting my debt problems, and arranging a debt management plan for me. They have also been very understanding when I have had to miss a monthly payment. An excellent charity which has helped get my life back on track Reviewed on: 4th September 2021

Saved our lives!

Such a helpful and reassuring company, saved us when we were drowning in debts. Such peace of mind, such understanding people at the other end of the phone. Definitely recommend. Reviewed on: 4th September 2021

Always there to help me

I rang stepchange as I got into debt and the person I spoke to was very understanding Reviewed on: 4th September 2021

helped me get back on track

after Covid hit and my hours got cut I was struggling to pay on time for a couple of months bills kept stacking up and payment holidays were not worth it as interest still accrued increasing the debt, called stepchange and they advised the best payment plan options helped me with my bills and tracking debts and made it all into one simple payment, very knowledgeable about he impact on credit score and what it meant going forward Reviewed on: 4th September 2021

Top class support

Now debt free, Couldn’t have made it without them, guided me all the way through my DMP. Reviewed on: 4th September 2021

Helpful kind and understanding

StepChange have been soo helpful to me over the last few years and have been always ready to give advice and have taken a huge weight off my shoulders Reviewed on: 4th September 2021

Helped me

I've been with StepChange for awhile and they've helped me get my debts back under control after being made redundant. Reviewed on: 4th September 2021

Take away my money worries

Step change have made a huge difference to my life, when I was receiving threatening letters and phone calls from creditors I was considering taking my own life, it was the only way I could see to get out of the mess my ex husband had left me in. Step change dealt with all the creditors, worked out a monthly budget I could afford and it felt like a huge weight had been lifted. I used to avoid the phone ringing and dread the post arriving but now I feel confident that one day this debt will have been paid. Reviewed on: 4th September 2021

Fantastic support

Fantastic support throughout. Excellent advise and always able to help Reviewed on: 4th September 2021

Very helpful and take the stress away

They have been very helpful for the past few years and it keeps my financial debt stress away. I'm closer to being debt free. Reviewed on: 4th September 2021

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