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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Great Service!

After the government introduced IR35 I lost 20k overnight leaving me in financial difficulties. I had to change jobs and owed 24k which I was managing before even though I was aware I had taken on a lot. Stepchange have managed it for me with a number I’m comfortable with and I’ve paid 10k back so far. I’ve had no problems with debtors hassling me. I would recommend them wholeheartedly. Reviewed on: 1st May 2024

Basically, I was in the debt I didn’t know what can...

Basically, I was in the debt I didn’t know what can I do? Clean my debt and how can I pay my debt? I applied the step change they help me a lot. They’re very kind. They helping me a lot and give me advice as well. Reviewed on: 1st May 2024

After having a life changing incident and unable to...

After having a life changing incident and unable to work for a while and with mounting debt I had to reach out to stepchange to deal with my debtors, it was easy once i got passed the shame of having to ask for help. The staff were great and understanding and I felt a weight had been lifted. Reviewed on: 1st May 2024

Non judgement, incredibly helpful and friendly

Non judgement, incredibly helpful and friendly Reviewed on: 1st May 2024

Three young children, came along and we got into deb...

Three young children, came along and we got into debt with child care costs and being on Maternity pay and where at breaking point and sleepless night but Step Change has helped us enormously Reviewed on: 1st May 2024

They have turned my life around

They have turned my life around, from feeling overwhelmed with debt and having no control over my outgoings, they have helped me through this and I’m on track to becoming debt-free. If you’re seeing your outgoings fly out every month and don’t know why, definitely contact StepChange as they will help you get it sorted. Reviewed on: 1st May 2024

Great service helped me out massively

Great service helped me out massively Reviewed on: 1st May 2024

Very patient keep me informed on regular basis and g...

Very patient keep me informed on regular basis and great advice, I could at last stop worrying Reviewed on: 1st May 2024

Step change has really helped me with debt management.

Step change has really helped me with debt management. Reviewed on: 1st May 2024

I’m not one to leave reviews but I felt like I neede...

I’m not one to leave reviews but I felt like I needed too so I can make people aware. I was so apprehensive about even typing “step change” into google, but my debt was getting out of control and I had a brand new baby girl so everything felt like it was getting on top of me. I now have 1 manageable payment and the procces was so straight forward. I really really recommend. Please don’t struggle there are options out there such as step change ! Reviewed on: 1st May 2024

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