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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

After having a life changing incident and unable to...

After having a life changing incident and unable to work for a while and with mounting debt I had to reach out to stepchange to deal with my debtors, it was easy once i got passed the shame of having to ask for help. The staff were great and understanding and I felt a weight had been lifted. Reviewed on: 1st May 2024

Non judgement, incredibly helpful and friendly

Non judgement, incredibly helpful and friendly Reviewed on: 1st May 2024

Three young children, came along and we got into deb...

Three young children, came along and we got into debt with child care costs and being on Maternity pay and where at breaking point and sleepless night but Step Change has helped us enormously Reviewed on: 1st May 2024

They have turned my life around

They have turned my life around, from feeling overwhelmed with debt and having no control over my outgoings, they have helped me through this and I’m on track to becoming debt-free. If you’re seeing your outgoings fly out every month and don’t know why, definitely contact StepChange as they will help you get it sorted. Reviewed on: 1st May 2024

Great service helped me out massively

Great service helped me out massively Reviewed on: 1st May 2024

Very patient keep me informed on regular basis and g...

Very patient keep me informed on regular basis and great advice, I could at last stop worrying Reviewed on: 1st May 2024

Step change has really helped me with debt management.

Step change has really helped me with debt management. Reviewed on: 1st May 2024

I’m not one to leave reviews but I felt like I neede...

I’m not one to leave reviews but I felt like I needed too so I can make people aware. I was so apprehensive about even typing “step change” into google, but my debt was getting out of control and I had a brand new baby girl so everything felt like it was getting on top of me. I now have 1 manageable payment and the procces was so straight forward. I really really recommend. Please don’t struggle there are options out there such as step change ! Reviewed on: 1st May 2024

Stress Free Debt Management

Easy to set up account and debt details. Also ongoing management straightforward. A very valuable service. Thank you. Reviewed on: 1st May 2024

Very helpful, no judgement and advice was excellent.

Very helpful, no judgement and advice was excellent. Have recommended other friends who needed help and they to have been very pleased with results Reviewed on: 1st May 2024

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