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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Step Change turned our lives around

Step Change helped us turn our lives around s they never judged just gave us fantastic advice. Reviewed on: 1st May 2024

Sympathetic.

Sympathetic. Helpful. No judging Reviewed on: 1st May 2024

Very helpful, friendly and understanding from start...

Very helpful, friendly and understanding from start to finish and along the way. Definitely helped reduce a lot of stress and worry regarding debts. Highly recomendable. Don't hesitate to contact for help and advice if you have any financial worries. Reviewed on: 1st May 2024

They are there to help anyone with debt problem

They are there to help anyone with debt problem Reviewed on: 1st May 2024

Overall great service and well worth it

Overall great service and well worth Reviewed on: 1st May 2024

My mind and life was plagued with excessive debt pro...

My mind and life was plagued with excessive debt problems and a severe cash flow crisis. 3 years on from contacting Step Change my mind and life are back in control. Reviewed on: 1st May 2024

Life changing help, helped me immensely

Life changing help, helped me immensely Reviewed on: 1st May 2024

Couldn't of been without their help , sorted my life...

Couldn't of been without their help , sorted my life and worry out and my finances were put in order ,I now can sleep a bit better than before I had step change . Reviewed on: 1st May 2024

recommended highly

helpful not judgemental and that is a very important part of it.Able to set me up with manageable payments. i would recommend them highly Reviewed on: 1st May 2024

Sorted my problem out debt free now

Sorted my problem out debt free now Reviewed on: 1st May 2024

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