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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16838 reviews)

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4.92

Based on 16,838 reviews, last reviewed 22nd May 2026

102100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing company, reassuring and truly life changing... Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16838)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Very helpful

Amazing company, compassionate, empathetic and helpful. Highly recommended Reviewed on: 4th September 2021

Changed my Life!

Step Change are the kindest, most helpful company out there! My DMP has changed my life, I no longer worry no where near as much as did as you only pay what you can afford. They are always helpful and polite when you talk to them and are really understanding. I would definitely recommend them if you’re overwhelmed and need help to get your head above water. Reviewed on: 4th September 2021

Perfect customer support

Absolute superb assistance, a great team to deal with. All are so kind and understanding and everything was dealt with efficiently and with no hassle.Been with these guys for a few years now with a DMP and although i'd obviously prefer that i wasn't i have been happy with the way that every thing has been handled. Reviewed on: 4th September 2021

Excellent services

This company has been a lifesaver .We have been with them over five years with only a couple of years and will be debt free.A big thank you to step Change. Reviewed on: 4th September 2021

Excellent service

Very helpful people helping customers with difficult circumstances. Reviewed on: 4th September 2021

Good service and support

I think the service stepchange provides is really good. Was going through a very stressful time with creditors but now I see a light at the end of the tunnel Reviewed on: 4th September 2021

Amazing!!!

I just can’t tell you how much Step Change has helped me . When I thought there was no way out, I contacted them , thinking they just going to be like the rest . Your Debt your problem, deal with it. . They were everything that I have not imagined. Helpful, kind , understanding, like people that were close to you. Everything they said that they will do, they did more than that. You have given me light in my life and so many other people. Thank you , Thank you and Thank you. . There is no words to explain how important you are to people like me. Reviewed on: 4th September 2021

Excellent customer service

Every contact I’ve had with Stepchange has made me feel at ease and not ashamed about my own circumstances and debt. Helped my life feel little less stressful. I’ve recommended to a couple of friends who have been so grateful. Reviewed on: 4th September 2021

Great service

They have helped me turn my life around. A fantastic organisation Reviewed on: 4th September 2021

Very easy service to use.

Very helpful staff. Always happy to listen and help in any way they can. Reviewed on: 4th September 2021

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