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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They took care of everything, all information to cre...

They took care of everything, all information to creditors was accepted and we can actually manage now. Reviewed on: 1st May 2024

worried about our debts

Me and my partner were so worried about our debts but step change made it so easy for us. They were friendly and helpful and filled us with so much relief, Couldn’t recommend them enough. Reviewed on: 1st May 2024

I m very much satisfied for the best services provid...

I m very much satisfied for the best services provide me Reviewed on: 1st May 2024

Stepchange have helped me to become debt free - some...

Stepchange have helped me to become debt free - something that i didnt ever believe was possible. I am extremely grateful Reviewed on: 1st May 2024

Stepchange helped me when I was driving in debt, bei...

Stepchange helped me when I was driving in debt, being chased for missed payments and worrying about ppl turning up at my door. They were so nic, knowledgeable and understanding. I am in a much better place financially while chipping away at my debt. I’m not left without the ability to meet my households basic living expenses each month Reviewed on: 1st May 2024

They helped me every step of the way.

They helped me every step of the way. Very knowledgeable. Reviewed on: 1st May 2024

Personal crisis

Stepchange have helped me through what was a nightmare for me personally. I am more than grateful to them for their help and support throughout my debt crisis. Reviewed on: 1st May 2024

Was at my lowest when I went to step change , they h...

Was at my lowest when I went to step change , they have been amazing Reviewed on: 1st May 2024

They have helped me clear a majority of my debts ove...

They have helped me clear a majority of my debts over the last 5 years, always there on the end of the phone should you need to speak to anyone. Reviewed on: 1st May 2024

Made such a difference to my life.

Made such a difference to my life. Debts finally feel manageable Reviewed on: 1st May 2024

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