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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,839 reviews, last reviewed 22nd May 2026
102150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026
Cornelia S's avatar
Cornelia S

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Very helpful

5
I would recommend StepChange to anyone that has financial issues as they have helped me when I couldn’t see the light at the end of the tunnel. Reviewed on: 4th September 2021
Malina Giurgiu's avatar
Malina Giurgiu

Kind and supportive service

5
To face debt is very hard and is accompanied by so many negative emotions. I found StepChange a huge support, they made it so much easier to get on top of the debt and find a workable solution. Reviewed on: 4th September 2021
Natasha's avatar
Natasha

Amazing people.

5
There are no words to describe how Step Change have helped me. Their service and customer relations have been of exceptional standard. They deserve this award! We’ll done Step Change! Reviewed on: 4th September 2021
benjamin120287's avatar
benjamin120287

L0ve & light

5
LOVE..WiSD0M . . peace . . Life l0ve & LiGHT Peace. Reviewed on: 4th September 2021
dildar Ali's avatar
dildar Ali

Very helpful

5
They helped me a lot, good customer service. Reviewed on: 4th September 2021
Sylwia's avatar
Sylwia

Excellent Company

5
Step Change are great. They sort out everything for you and give you great impartial advice. Plus you don’t pay them any money to manage your DMP unlike other companies. Reviewed on: 4th September 2021
ML's avatar
ML

They take the stress away

5
Not only have they helped me/my sterss and anxiety, at a time when my whole world was collapsing around me. They have helped people I have recommended and the people that recommended me to them. This has enabled many to get back on track, focus, take back control of their lives, re gaine confidence and saved them from loosing everything they had worked their whole life to achieve. Regardless of age, young or not so young life can throw curve balls you never dreamed of. No one ever judged only listened with sincerity and a guiding light. I owe Step Change my sincere thanks as I reach the light at the end of a very dark tunnel. Reviewed on: 4th September 2021
Diane Dodsworth's avatar
Diane Dodsworth

Quite simply, brilliant

5
Falling behind on your finances is the most scary and draining thing in the world, but not once you call stepchange. Their team of agents are very helpful, non judgemental (most important of all) and genuinely just want to help. All this results in a great night sleep and you can get back to living your life. Thank you Stepchange!! Reviewed on: 4th September 2021
Grant Moffat's avatar
Grant Moffat

Life line

5
I was paying out more money than I was earning on my debts and when it all caught up with me I didn’t know which way to turn.. I tried to use some debt company’s to consolidate my debts and they made it that complicated and then told me some of my creditors wouldn’t let me consolidate. so I tried StepChange they made it so easy so me to set up my debt management plan it was 100% the best call I made. Reviewed on: 4th September 2021
Dean Ashfield's avatar
Dean Ashfield

Easy, helpful, debt solutions

5
I contacted step change after my husband and I found that we were having to use our credit card for essentials after our debts built up. They were friendly and enabled us to see that our situation was untenable. They offered us guidance on which the best solution was for us and we have been able to get our financial situation back on track. Reviewed on: 4th September 2021
Louise Bullock's avatar
Louise Bullock

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