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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14615 reviews)

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4.95

Based on 14,615 reviews, last reviewed 13th Jun 2025

331900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Definitely recommend Excellent customer service and easy to navigate website. Has helped massively with my debt issues Reviewed on: 13th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14615)

Review of the StepChange, Debt Management:

I was in a mess and Stepchange saved me

From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020

The process is straightforward and has been immensel...

The process is straightforward and has been immensely beneficial to me. Reviewed on: 9th June 2025

Spoke to them with debt issues & found them easy to...

Spoke to them with debt issues & found them easy to talk to. A plan was set up without any problems. Everything has run smoothly. Would recommend. Reviewed on: 9th June 2025

Amazing service!

In what was an extremely stressful situation, StepChange made me feel at ease straight away and have been super helpful throughout the whole process and I would highly recommend them to anyone seeking helping with debt. Reviewed on: 9th June 2025

10/10 support and advice

Step change helped me when I could see no other way out of my debts during call the staff were calm and supportive and did not judge. The staff will give you advice on what is the best way for you to be debt free. Reviewed on: 9th June 2025

My experience was brilliant I was very worried about...

My experience was brilliant I was very worried about my situation but you really put me at ease which I was so grateful for Reviewed on: 9th June 2025

looking after

Stepchange look after me and my debts professionally and with understanding Reviewed on: 9th June 2025

Good service

Good service. Help with debt management Reviewed on: 9th June 2025

They take all of the anxiety out of debt management...

They take all of the anxiety out of debt management Reviewed on: 9th June 2025

Did for my mental health and stress because of my debt.

I've been with Stepchange for a while now I don't think they understand how vital their services are, I actually don't know where I would be without them, it was the best thing I ever did contacting them after getting over the embarrassment. Reviewed on: 9th June 2025

Great help and advice from STEPCHANGE

From the very start of my debt, STEPCHANGE have continued to assist me with my creditors and payments. I have a 12 month review of my circumstances so I only pay what I can afford each month. Which has helped a lot. There’s no pressure from STEPCHANGE. Reviewed on: 9th June 2025

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