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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14539 reviews)

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4.95

Based on 14,539 reviews, last reviewed 10th Jun 2025

324500% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Brilliant service from Stepchange Stepchange have been brilliant with me, very understanding and non judgmental, even when I slipped up and was unable to make my first payment they wer... Read more Reviewed on: 10th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14539)

Review of the StepChange, Debt Management:

I was in a mess and Stepchange saved me

From first telephoning with my monetary problems to today Stepchange have been faultless. Fantastic staff who know their stuff and brilliant customer service skills. Without their guidance I dread to think about my circumstances Reviewed on: 8th July 2020

I was in financial trouble my creditors piling up.

I was in financial trouble my creditors piling up. They've helped without extra charges i pay one monthly payment and they pay my creditors. Every year you go through your dmp to see if you can still afford. Reviewed on: 8th June 2025

Always a considerate, friendly voice if ever I need...

Always a considerate, friendly voice if ever I need to contact stepchange. Made to feel at ease, never embarrassed. Reviewed on: 8th June 2025

Every helpful, great customer service and advice

Very helpful, great customer service and advice Reviewed on: 8th June 2025

Smooth and reliable process.

Smooth and reliable process. A great help to advancing my life forward with little stress. Reviewed on: 8th June 2025

This company is here to help !

This company is here to help ! Very professional and knowledgeable. Reviewed on: 8th June 2025

So far so perfect.

So far so perfect. I haven’t yet had any complications that would test anything other than the standard service but hopefully I never do. So far, everything is perfect. Reviewed on: 8th June 2025

Very helpful and understanding.

Very helpful and understanding. They don't rush you. An their advice is sound. Reviewed on: 7th June 2025

Helping people to take control

I think that this service is excellent at putting customers at ease, they listen and are empathetic to the customers needs. Staff explain the processes very well and do everything that they can to ensure that you understand. They fully supported me and took the stress from me at a time when I really needed support. I could not recommend step-change high enough Reviewed on: 7th June 2025

Excellent service

Easy to apply and maintain , found the best plan that worked for me and provided excellent service ever since Reviewed on: 7th June 2025

From first contact it was a great service

From first contact to starting the repayments schedule it was such an easy to understand process and it made me feel at ease Reviewed on: 7th June 2025

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