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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Telephone query bout my review

I've just done my review & needed to speak with someone. Their expertise & knowledge was 100 per cent. Kelly helped me in no time at all & was very professional throughout my call. Reviewed on: 27th May 2026

Iva help

Brilliant and very helpful answer calls very quickly and always polite given loads of options to suit your needs would highly recommend to anyone in same position Reviewed on: 27th May 2026

I went to Stepchange at an extremely difficult time...

I went to Stepchange at an extremely difficult time in my life and they literally saved me. The sympathetic and experienced advisers guided me through what could have been a very complicated process and are now helping me seek light at the end of a very long and dark tunnel. My only comment is that it takes an age to get through but that shows how many people are likewise benefitting from their guidance. Reviewed on: 27th May 2026

A great service

Always ready to offer help when need it. A great service. Reviewed on: 27th May 2026

Experienced and well trained staff.

Experienced and well trained staff. Advice is always based on your circumstances and what you can afford. Professional and polite. Reviewed on: 27th May 2026

Stepchange are absolutely fantastic.

Stepchange are absolutely fantastic. Such understanding staff and just take all the weight off your shoulders. If ever you get into financial difficulty then get in touch with stepchange. They totally understand and never ever make you feel shameful. Reviewed on: 27th May 2026

Extremely professional organisation which help peopl...

Extremely professional organisation which help people who have begun to drown in debt. I honestly couldn’t recommend them enough. Very knowledgeable and understanding of a persons needs and always deals with queries promptly. Reviewed on: 27th May 2026

Step Change are the best!

Step Change have helped us out with our very stressful money issues. They made the process very straightforward and simple to navigate. I would recommend them 100 percent Reviewed on: 27th May 2026

Stepchange really helped me financially, it was so q...

Stepchange really helped me financially, it was so quick to do online and set up a dmp to help me get back on track with my debts Reviewed on: 27th May 2026

Sensitive and without Judgement

I have been with them for some years now and also introduced a friend to them too. They have always been respectful and handled anything sensitively and without judgement. They make sure that I have understood what has been imparted and take the time to answer any questions I may have. Reviewed on: 27th May 2026

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