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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Understanding

When first phoned listen with no judgment, always helpful and understanding when spoken with . Let’s you take your time and decide what’s best for you . Reviewed on: 4th September 2021

Very good service

Helpful staff. You've helped me to get back on track. Thank you! Reviewed on: 4th September 2021

Fantastic

Helped me massively, always friendly staff and always go through detail Reviewed on: 4th September 2021

I'm glad I contacted StepChange

After struggling for years with trying to manage my credit accounts, I heard about StepChange Debt Charity and was so pleased they were able to support me with contacting my creditors and arranging affordable repayments. Now I'm no longer stressed about my finances. Reviewed on: 4th September 2021

Good

Helped me be liosted with out them Reviewed on: 4th September 2021

Lifesavers

I have been on a DMP with Stepchange for a number of years which has now brought me almost to the end of a journey to clear almost £80,000 of debt. They have supported me through the changes brought by unexpected pregnancy, a family cancer diagnosis and a divorce - all without judgement and full help and support. I wouldn’t be down to my last couple of thousand pounds of within a debt free date without their support and guidance. Reviewed on: 4th September 2021

Life changing

Can’t thank step change enough for there help and support, our life is now back on track and looking forward to our debt free days Reviewed on: 4th September 2021

Amazing debt help

We were literally at the end of our tether. Didn’t know where else to turn. Then we were put on to step change. They sorted all our debts and dealt with all the companies so we didn’t have to. We can’t thank them enough. It was a massive weight off our shoulders. Reviewed on: 4th September 2021

So helpful and supportive

Every dealing I have had with stepchange has been positive. Went from sleepless nights to feeling in control of my finances. Reviewed on: 4th September 2021

From despair to hope.

When my health deteriorated and I became unable to work, Stepchange have helped me to face my debts. Even though my health worsens, Stepchange are like a buffer to lessen the stress. Thank you Stepchange. Reviewed on: 4th September 2021

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