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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

I love stepchange....

Stepchange are the best company and service!!! They listen, they advice and gave me options for me to choose from. I love them! And the people are very polite and know their job ethics and are professional! Reviewed on: 28th August 2023

Debt helpers

They were very helpful really help put my mind at ease. Made me feel that I wasn't alone. Nothing was to much trouble. Reviewed on: 27th August 2023

Stepchange

Helped me sort my finances and make my finances manageable Reviewed on: 27th August 2023

Help with debt

I have used stepchange as my finances got out of control. They have been amazing. I was very anxious but they took all the worry off me and helped me every step of the way. Very patient and absolutely lovely to deal with Reviewed on: 26th August 2023

Excellent service

Help me so well and took that pressure away from me in ten to fifteen minutes of talking to them I would tell anyone to get in touch with stepchance absolutely excellent service x Reviewed on: 23rd August 2023

No judgement just support and guidance throughout

I dont usually write reviews but I felt I had to communicate somewhere how amazing the people I've been in contact with in this company have been. I was devasted and embarrassed for ending up in a situation that had lead me to get an IVA. The people who I spoke with are lovely, calm, understanding and made me feel better about my situation when I would get upset over it when going through the process. They are easy to talk to over the phone for any queries or problems. Not once have I felt judged. It is very daunting sometimes having this on my file but a recent conversation has just made me feel more at ease and they arent just a debt company they really are there to help and guide you. So thank you to anyone who has helped me the way you help really does go along way. Reviewed on: 18th August 2023

Sharon in your Cardiff Office

Hello. I would like to say a very huge thank you to Step Change and all that you are doing to assist people in financial difficulty at this time. I was very pleased to receive professional, clear and expert advice from your advisor Sharon in your Cardiff Office. She took her time to explain my options and provide advice that is practicable and well able to manage my difficult situation. Thank you Sharon and thank you again, Step Change. Reviewed on: 15th August 2023

5 out of 5 stars

They are the best advicers with issues dealing with debts Reviewed on: 12th August 2023

Great service, advice and support for many years

I am so glad i changed to step change some years ago. I appreciate the free advice, support and guidance over the years. Thank God for all the help. Reviewed on: 12th August 2023

Helping me out to pay debts

Has helped us out of financial difficulties during cost of living hikes. Deals with other agencies for you and releaves some stress Reviewed on: 11th August 2023

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