Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

5
I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021
Grabbie Mpofu 's avatar
Grabbie Mpofu

Excellent service

5
Help me so well and took that pressure away from me in ten to fifteen minutes of talking to them I would tell anyone to get in touch with stepchance absolutely excellent service x Reviewed on: 23rd August 2023
Adrian Curran 's avatar
Adrian Curran

No judgement just support and guidance throughout

5
I dont usually write reviews but I felt I had to communicate somewhere how amazing the people I've been in contact with in this company have been. I was devasted and embarrassed for ending up in a situation that had lead me to get an IVA. The people who I spoke with are lovely, calm, understanding and made me feel better about my situation when I would get upset over it when going through the process. They are easy to talk to over the phone for any queries or problems. Not once have I felt judged. It is very daunting sometimes having this on my file but a recent conversation has just made me feel more at ease and they arent just a debt company they really are there to help and guide you. So thank you to anyone who has helped me the way you help really does go along way. Reviewed on: 18th August 2023
Shannen's avatar
Shannen

Sharon in your Cardiff Office

5
Hello. I would like to say a very huge thank you to Step Change and all that you are doing to assist people in financial difficulty at this time. I was very pleased to receive professional, clear and expert advice from your advisor Sharon in your Cardiff Office. She took her time to explain my options and provide advice that is practicable and well able to manage my difficult situation. Thank you Sharon and thank you again, Step Change. Reviewed on: 15th August 2023
Howard Douglas's avatar
Howard Douglas

5 out of 5 stars

5
They are the best advicers with issues dealing with debts Reviewed on: 12th August 2023
Johnson Chishimba 's avatar
Johnson Chishimba

Great service, advice and support for many years

5
I am so glad i changed to step change some years ago. I appreciate the free advice, support and guidance over the years. Thank God for all the help. Reviewed on: 12th August 2023
Ayo's avatar
Ayo

Helping me out to pay debts

4
Has helped us out of financial difficulties during cost of living hikes. Deals with other agencies for you and releaves some stress Reviewed on: 11th August 2023
LJ's avatar
LJ

Friendly and helpful

5
They help me sort out many creditors and get my life back on track thank you stepchange Reviewed on: 11th August 2023
Martin's avatar
Martin

Great customer service

5
I was scared of calling up but wish I'd done it well before now but it not to late I'm getting all the help I need Reviewed on: 10th August 2023
Sharon's avatar
Sharon

Excellent service

5
Very easy to use, contact very helpful individuals Reviewed on: 10th August 2023
alan aylott's avatar
alan aylott

Great advice

5
Step change were brilliant in giving advice and helping me set up a way o pay my debts and all done online absolutely recommend im in a better place where i can now afford my debts Reviewed on: 8th August 2023
Leandro Pereira's avatar
Leandro Pereira

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill