Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was very confused when the so call modelling agenc...

I was very confused when the so call modelling agency scammed me my life turned upside down but stepchange come to my rescue and they make my life better not to worry too much Reviewed on: 27th May 2026

great experience really helped me sort my debts and...

great experience really helped me sort my debts and eased the pressure Reviewed on: 27th May 2026

Supportive

Supportive have good knowledge listen and give appropriate advice Reviewed on: 27th May 2026

Thankful.

Step change have helped me take the pressure off since my diagnosis.,They have really helped me. Reviewed on: 27th May 2026

Sleep well.

Put my mind at rest straight away all those sleepless nights gone . No more not answering calls or letters unopened .there knowledge and experience is so good Reviewed on: 27th May 2026

I really appreciate the way you are helping the most...

I really appreciate the way you are helping the most needed people in the community I would like to to say thank you soo much and pray for you to be able to have more successful work for the needed people. Kind regards Reviewed on: 27th May 2026

Really got me back on track and can sleep a...

Really got me back on track and can sleep a lot better Reviewed on: 27th May 2026

Ihave been with StepChange for a few years now and...

I have been with StepChange for a few years now and they are just as helpful now as they were in the beginning. Everyone makes me feel like I can trust them, no matter what comes up in our conversation and they always find a solution to my problems.. I'm so happy I went to them for advice when I was struggling. Thank you Reviewed on: 27th May 2026

I was at my wits end with worry about my debts.

I was at my wits end with worry about my debts. I contacted Stepchange and they really helped put my mind at rest. We agreed a manageable repayment towards my debts and I have been worry free ever since Reviewed on: 27th May 2026

Great people who know what they’re doing,been in deb...

Great people who know what they’re doing,been in debt is frightening but they put you at ease straight away because you made the right decision to contact them Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub