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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Would recommend to anyone

Never felt like we could get the help & support that we needed. From day 1 step change have been outstanding. We are now on track for the first time in 10 years - thank you Reviewed on: 4th September 2021

DMP

Step change relived whit the stress from creditors Reviewed on: 4th September 2021

Huge help

I had cause to contact StepChange when my debts became in my mind insurmountable, I only wish I had contacted them sooner. There was no judgement, no embarrassment and simply support and real world advice. I have now cleared about a third of my total debt and am working towards my debt free date with a lot less stress and anxiety which has helped my day to day life, anxiety and general happiness. Reviewed on: 4th September 2021

Help me get my life back on track

Taking the stress away from being in debt whilst dealing with recovery from alcohol addiction. Allowing me to take time from working and spend time on my recovery. Very grateful Reviewed on: 4th September 2021

Pain free debt help

Friendly and easy to use service to help pay off debts Reviewed on: 4th September 2021

Profesional

Professional,very nice consultants who help you when you are your worst and they gave me peace from all my worries Reviewed on: 4th September 2021

Thank you Step Change

My husband left leaving me in witb debt I didnt even know about. Was adviced to contact Step Change who arrange a payment plan. Relief is my feeling Reviewed on: 4th September 2021

Supportive Experience.

I have found StepChange to be very supportive,informative and efficient in dealing in debt which can be such a traumatic and uncomfortable experience! Reviewed on: 4th September 2021

Outstanding

Amazing people. And organisation. Reviewed on: 4th September 2021

Pressure Relief!

Stepchange we’re able to help me by giving me information I didn’t know, to create a fair budget so I could maintain a decent standard of life whilst paying off my debt and to mediate between myself and the banks. Reviewed on: 4th September 2021

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