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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Life Savers

I received excellent support and good advice when my circumstances changed. My creditors were not helpful, but Step Change really helped. Their support really helped me practically to set my DMP up, financially, but also mentally as I went from being worried, frightened and upset, to feeling like me again. Reviewed on: 4th September 2021

All done online

Cannot speak highly enough of this service. After a marriage breakup I found myself struggling to keep my head above water however Step Change dealt with everything and have given me some much needed breathing space. Reviewed on: 4th September 2021

Best at putting your mind at rest of

The staff are very understanding,helpfull, listen to you explain your options. Don't think I could have got through this without their help. Reviewed on: 4th September 2021

Simply the best

Helped me out of a horrible situation I'd got myself in to ,and guided me every step of the way, carnt thank them enough. Reviewed on: 4th September 2021

Life changing

Using Step Change has saved us so much pain when money situations got on top of us, very helpful and easy to use. Every single employee / volunteer I’ve ever spoke to has been so helpful particularly through the pandemic. Thank you for everything! Reviewed on: 4th September 2021

Brilliant people.

Getting intouch with StepChange was the best thing I have ever done. Reviewed on: 4th September 2021

Step Change

I had Covid -19 and was on Hospital for 8 days.I was also on dept and could not work during that bad Tim that I was going through. Step Change helped me get all my debts sorted out. I know this will take a while to pay off, but they have been brilliant in helping me with the advice that they have given. Reviewed on: 4th September 2021

Helpful,friendly, fantastic

Previously we were with another company,told we would be clear about 6years ,never missed a payment but after 9years were told it would be another 9 years .so I rang step change they told me 2more years,then clear . At last a finishing date . Now we can see a light at the end of the tunnel . Thank you all . Reviewed on: 4th September 2021

Excellent

Stwpchange are very helpful and efficient. Everyone I spoke to was very good and clearly knew what they were doing. Reviewed on: 4th September 2021

Peace of mind

Set up a DMP two years ago. Now I don’t have any creditors hounding me for money. I simply pay Stepchange each month and they decide the amount between my creditors and take away the worry and stress for me. Would highly recommend if your struggling and need relief from your worries. I didn’t know who to turn to and I buried my head in the sand for years and had dent from two previous relationships. I am now just about half way to being debt free and financially healthy without credit controlling my life. Thanks Stepchange. Reviewed on: 4th September 2021

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