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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

Incredible

5
I've been on a DMP with stepchange for several months and everyone I have spoken to in the company have been amazing. They speak with compassion and respect and truly do so everything they can to find the best solution for you .. Always happy to point you in the right direction . I couldn't recommend them any more highly. They have definitely helped me get my life back on track after drowning in debt. I couldn't have done it without them. Reviewed on: 13th July 2023
Mark Wilkinson's avatar
Mark Wilkinson

So helpfull

5
Really helped me & the guy i spoke to was so kind & understanding,i was in a very bad way when i contacted them but they gave me back a little bit of hope Reviewed on: 13th July 2023
Jen's avatar
Jen

Stress relief

5
Very quick and professional company that helped me to manage my debt Reviewed on: 13th July 2023
Adam Austin's avatar
Adam Austin

Genuinely life changing

5
It’s different to explain just how much stress overwhelming debt can cause. Finding Step Change has genuinely changed my life. Every one I have ever spoken to has been a perfect mix of compassionate and professional. It’s great to know that I will still be able to pay my debts, but that they will no longer rule my life. Reviewed on: 13th July 2023
Jayslay's avatar
Jayslay

Recommend

5
Very helpful, informative and solution based advise. Reviewed on: 13th July 2023
Willow's avatar
Willow

Excellent

5
They are amazing and so helpful! Iv been struggling since covid and they have helped and made it so easy. I hardly had to do anything they sorted everything. Im so grateful. Reviewed on: 13th July 2023
M.myers's avatar
M.myers

Very professional

5
I could not thank them enough, very professional Reviewed on: 13th July 2023
NL's avatar
NL

Stress relief!

5
Step Change have been incredible from the first time I contacted them in always helping and going the extra mile to make my DMP as smooth as possible. Any issues that have arisen with my debtors have been quickly resolved by StepChange advisors, making the whole process as stress free as possible! Reviewed on: 13th July 2023
Cara Glen's avatar
Cara Glen

Excellent

5
Was referred to Step Change by the bank and within half an hour they made me feel so much better about my situation. Great advice, given with kindness just when you need it most. Reviewed on: 13th July 2023
Jennyca11's avatar
Jennyca11

Life changing

5
I am really satisfied with the advice i recieved from Step Change. It was a hard time that was made clearer with the advice over the phone and email. I was shy at first to talk but now i feel so confident and have everything undrr control. Reviewed on: 13th July 2023
Chloe's avatar
Chloe

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