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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Customer centered

The customer not the debt ...is at the centre of Step Change....it trusts, guides and supports you to make the changes you need to make to take the steps towards debt freedom.... Reviewed on: 4th September 2021

A very dependable debt advice and management organisation

I have been with StepChange since 2012 on a debt management plan which has helped me tremendously to put my life back on track. Reviewed on: 4th September 2021

Excellent service

I was at a all time low heavily in debt until I contacted step change and over the last few years have a structured repayment plan and understanding debt much more thank you step change Reviewed on: 4th September 2021

Great advisers, help guidance and support

Great help to me and my kids would still be struggling if it weren’t for the help and advice I received Reviewed on: 4th September 2021

They really helped me feel less scared they kept the companies off my back and were supportive when I couldn't pay , thankyou all the lovely people at stepchange

Lovely staff at stepchange helped me loads , thankyou Reviewed on: 4th September 2021

Helped me get straight

I lost my job and was saddled with crippling debt and aggressive debt collection agencies, step change handled everything and I am on my way to being debt free. Reviewed on: 4th September 2021

Understanding and helpful

Whilst no one wishes to be in a position whereby we need the assistance of a DMP, the staff at Stepchange make it a considerably more pleasant experience than one may think. They are thoughtful, understanding and make you feel like they are genuinely on your side. That support alone is worth more than money. Reviewed on: 4th September 2021

Great

Stepchange have been great. Really been supportive. Reviewed on: 4th September 2021

Friendly but professional

Great customer service and friendly yet professional. Reviewed on: 4th September 2021

Excellent

Very understanding felt very at ease and everything was sorted out took away slot of stress and anxiety Reviewed on: 3rd September 2021

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