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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,839 reviews, last reviewed 22nd May 2026
102150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026
Cornelia S's avatar
Cornelia S

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

So supportive every step of the way

5
Nonjudgmental support given during every contact. The support given has had a positive impact on my mental health and I am finally managing my debt and can see clearly when I will be debt free. I already recommended Step Change to others, and will continue to do so as they really have changed my life. Reviewed on: 3rd September 2021
JT's avatar
JT

Fabulous company

5
Staff are always supportive, understanding and helpful Reviewed on: 3rd September 2021
Kate cowen's avatar
Kate cowen

Excellent service

5
Step change has changed my life.. Reviewed on: 3rd September 2021
Maxine Wilmshurst 's avatar
Maxine Wilmshurst

Good service with great piece of mind

5
Helped me it of a very dark place Reviewed on: 3rd September 2021
Jbarrow4@yahoo.co.uk's avatar
[email protected]

Amazing help

5
Step Changed offered a timely and affordable solution to a financial crisis and have demonstrated understanding and assistance. Reviewed on: 3rd September 2021
Mioara Tarzioru's avatar
Mioara Tarzioru

They have been amazing so supportive and helpful

5
I got into debt when my ex husband walked out on me and my 8 year old daughter 16 years ago. I have been a client with stepchange for many years without them I don't know how I would have been able to sort my debts out in an organised affordable way and will always be grateful to them ❤ Reviewed on: 3rd September 2021
Gill Leary 's avatar
Gill Leary

Brilliant

5
They helping me through a bad time. And im more than thankful Reviewed on: 3rd September 2021
Shell's avatar
Shell

Excellent service

5
Excellent service and good experienced staff happy to go with #step change 5* Reviewed on: 3rd September 2021
Ali Abid's avatar
Ali Abid

Excellent service

5
Took my worries away very friendly brilliant service Reviewed on: 3rd September 2021
craig wislawski's avatar
craig wislawski

Simply the best

5
Very understanding and friendly professional service who puts their customers first. Reviewed on: 3rd September 2021
Giovannimarrocco1957@gmail.com 's avatar
[email protected]

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