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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Very professional team of human beings

Dealing with StepChange as my DMP agency has provided me with peace of mind as their processes are hassle free. Communication takes some time but solutions are always provided. Many thanks to all the team. If it wasn’t for StepChange, I would’ve left the country by now out of necessity. Reviewed on: 13th July 2023

Straightforward unbiased support

Step change were efficient. Explained the process clearly, explained my options without bias, in a kind and empathetic manner. Reviewed on: 13th July 2023

Amazing people and amazing help.

The people here are so paitent and helpful, really brought us back from the brink. Cant recommend enough! Reviewed on: 13th July 2023

Made easy, helped me out of a pickle

In this current climate it's easy to get caught out. Step change keeps me informed and I can log in online to see updates. It really works if your struggling due to rise in interest rates etc.... Reviewed on: 13th July 2023

Its great to be able to sleep at night

From sleepless nights to a degree of getting my life back in order , never in my wildest dreamed did I envisage that I would find myself in this predicament, I tried a few other companies before contacting step change and was so glad that I did , they answered all my questions and put me at ease, I hope that they win an award because they deserve it , if it was down to me I would give them a 100 awards , Can not thank them enough. Reviewed on: 13th July 2023

nice people

Very helpful polite people. Wasn't judge given loads of support. They don't have a magic wand and dont sort all you problems straight away. You need to work at it. Just be honest with them like really honest and they will point you in the right direction for help with other issues that might be part of your problems Reviewed on: 13th July 2023

AMAZING AND HELPFUL

StepChange put our minds at ease and we're so helpful. Reviewed on: 13th July 2023

Helpful, understanding, and really helped me

When I was struggling I didn't know what to do, until I heard about StepChange, so I contacted them and they were so helpful and asked me some questions to find the best option for me. They suggested a debt management plan to help put all my payments into one monthly payment and now I'm feeling less stressed and it's taken a weight off my shoulders. I can't thank them enough. Reviewed on: 13th July 2023

Saved my life

I had never been in a position requiring this service before however due to the cost of living crisis it was becoming unbearable to feel so tight with finances. I reached out to Step Change and they made it as easy a process as possible, none judgmental and understanding in a fully explained manner. Reviewed on: 13th July 2023

Can not express how much they have helped me

Step change have literally changed my life, I no longer feel like there is no way out Reviewed on: 13th July 2023

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