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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Seeing the light

StepChange are such an amazing organisation. They give you free advice and are always a phone call or email away if you need advice. I was drowning in debt and in a dark place, I didn’t know where to turn until a friend mentioned StepChange. I contacted them and they sorted my payment plan out and spoke to my creditors . I now have an affordable monthly repayment plan to my creditors. So I can now finally see the light thanks to StepChange x Reviewed on: 3rd September 2021

Gave me peace of mind

Very helpful customer service keeping me up to date with everything taking the stress away Reviewed on: 3rd September 2021

Excellent and reassuring

I was at my wits end, feeling as if everything was impossible. Step change helped me to sort out money - and my life. Thank you!! Reviewed on: 3rd September 2021

Takes a huge weight off my mind

Overwhelmed by a change in government policy towards hiring public sector interims, left me with half my salary. That I coped and still manage to maintain a family life, educate my children and live in the same house, is in no small part down to the intervention of Stepchange. Reviewed on: 3rd September 2021

Best Support I have ever had

Supported me through thick and thin for over 12 years! Reviewed on: 3rd September 2021

Incredibly knowledgeable and friendly staff

Professional friendly serrvice. The automated dmp system is brilliant Reviewed on: 3rd September 2021

A lifesaver

An abuser left me massively in debt. Stepchange has helped me escape some of the mental health impacts by setting up my plan. It truly has been a lifesaver. Reviewed on: 3rd September 2021

Absolutely amazing

They are helping me turn my life around. No matter who I have spoken to it has always been a friendly response and I really couldn’t thank them enough for all there help. Reviewed on: 3rd September 2021

Amazing

They’ve changed my life. The whole DMP set up process was very easy and I just wish I’d contacted them sooner! Annual reviews are easy to do too. Everyone I’ve spoke to at StepChange have been incredibly helpful and in no way judgemental. Thank you! Reviewed on: 3rd September 2021

Life saver

I know when I call with a query there will alway be a helpful and compassionate person to talk to. The help I received has changed my life. Thank you Step Change. Reviewed on: 3rd September 2021

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