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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

Sign of relief at last.

I called step change after I overwhelmed with my debts through recommendation from online. They were very supportive and professional in helping with my debts It is easy if you know how to use their online budget if not you can call them and a friendly tram will help to complete it. I am grateful to them Reviewed on: 26th May 2025

Everyone at the end of the phones are very helpful a...

Everyone at the end of the phones are very helpful and understanding and reliefs alot of the stress when u get into debt knowing there is help out their Reviewed on: 26th May 2025

Kind and helpful people.

Kind and helpful people. Great customer service and easy to use Reviewed on: 26th May 2025

Easy to set up.

Easy to set up. You can adjust how much you pay throughout if you have unexpected bills starting. Highly recommend. Reviewed on: 26th May 2025

Very easy to check my account.

Very easy to check my account. Keeps me up-to-date with how my account is progressing. Reviewed on: 26th May 2025

A valuable service, where you feel very supported...

A valuable service, where you feel very supported and safe. The staff are very understanding and help you every step of the way. Reviewed on: 26th May 2025

I was struggling to keep up with everyday living cos...

I was struggling to keep up with everyday living costs, I turned to StepChange and the personal plan that they created helped me to focus on the things that I could do to help myself me and it helped to kick start my finances Reviewed on: 26th May 2025

Step Change helped stop my spiralling debtts get out...

Step Change helped stop my spiralling debts get out of control. Now under a manageable monthly payment. Trustworthy and easy online system too. Reviewed on: 26th May 2025

Super experience, and helpful service.

Super experience, and helpful service. Reviewed on: 26th May 2025

Good liaison with creditors.

Good liaison with creditors.. It would have been better if I could have used my original bank account. Reviewed on: 26th May 2025

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