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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16847 reviews)

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4.92

Based on 16,847 reviews, last reviewed 25th May 2026

102550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the first contact to the continued ongoing supp... From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable. Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16847)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

My previous account

Refused to help me when I was self employed even though they took my case while selfemploued they changed their rules so would bo longer help me with my debts Reviewed on: 11th August 2021

What a great team

When the chips are down and every thing is on top of you moeny related these guys just help so much and so understanding Reviewed on: 11th August 2021

Amazing

The stress I was going through at the time was awful. Step change has now taken a lot of that load sitting on my shoulders to help pay my debts at a better pace and an amount I can afford. Reviewed on: 11th August 2021

Amazingly liberating

StepChange enabled me to feel in control of my debt without sacrificing life’s necessities. Reviewed on: 10th August 2021

The only refuge in the eye of the storm

Step Change was the only friend in my darkest of hours a few years back. Having found myself in a perilous financial situation not of my own making, the walls were closing in on me and i had nobody else to turn to. Then Step Change helped me out and provided me with help, advice and so much needed refuge from the relentless torment of creditors hell bent on crushing me. You really learn who you friends are when trouble comes and they don't come any better than Step Change. Life savers !!!! Reviewed on: 10th August 2021

100% support when needed

The staff were extremely helpful and understanding of my financial situation, they put me at ease, and put in place an affordable plan. Many thanks for your support. Reviewed on: 10th August 2021

Squared my Debt

I don't what we would of done without them. Reviewed on: 10th August 2021

So helpful

They have saved my life with their generosity, planning and expertise. Reviewed on: 10th August 2021

There when I need it most

Step change took a massive weight off my shoulders. They were non judgemental, helpful and quick to get things in place. Reviewed on: 10th August 2021

Help at the point of need

I was very distraught about my financial situation until Step change stepped in for me. The help I received put everything together for me. I have since then be better in my health and management of my finances. I am very grateful. Thanks Reviewed on: 9th August 2021

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