Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

View other StepChange products

4.92

Based on 16,852 reviews, last reviewed 26th May 2026

102750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent. Excellent. Really lively people. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

A light in the dark

When you feel so overwhelmed by your circumstances please do get in touch with step change, they help you budget and fight your corner taking away so much worry and giving you the chance to concentrate on living not worrying, highly recommend. Reviewed on: 9th August 2021

Empathetic, expert and independent advice

Two friends got themselves into serious debt and after a head in the sand period they looked for help. After a few fruitless searches they found Stepchange. They were treated respectfully, they were not judged and were led though the options. They made their choices and they speak eloquently about how the pressure has been lifted from them. Reviewed on: 8th August 2021

Excellent help

Step Change helped me get my finances in order and my life back on track , expert advice and an ear to listen to my concerns when I needed it . Reviewed on: 8th August 2021

Stopped me falling apart.

When I got into debt from a failing business, Step Change helped me get a handle on the situation, help me deal with debtors, and got me to a much better position. Now clear of debt, I owe them my sanity and my financial health. Reviewed on: 8th August 2021

Discreet, patient and helpful.

I was lost in a Web of debt. Charges upon charges and no end in sight. Step-Change calmed me and found a path back to clear thinking and a good-nights sleep. Reviewed on: 8th August 2021

Life saving

After years of floundering in a large amount of debt I phoned step change. That was 4 years ago, I’m still with them & every year I go through my debt management plan. The service is beyond words. They are kind, understanding, professional & knowledgeable. We are still in debt but life is less stressful thanks to stepchange Reviewed on: 8th August 2021

Very reliable and helpful

Helped me to pay my on going debt to catalogue s on time every month don't know wot I would of done without stepchange Reviewed on: 8th August 2021

Amazing

Very helpful and supportive. This has made such a difference to our lives. Reviewed on: 8th August 2021

They have been very friendly giving me good advice I had a few problems at first they reassured me and sorted the problem

I get my review and they are so helpful I don't worry anymore they deal with my credits so it takes the worry of me first class service Reviewed on: 8th August 2021

StepChange: A wonderfully warm and non-judgmental service

I have been a client of StepChange for a number of years and in that time, have found them to be a warm and welcoming organisation that puts its clients' interests first in whatever it does. Their handling of my account has brought so many benefits including a stress-free environment, which has helped me tremendously to face my debt problems and deal with them in a calm, efficient and effective way through the StepChange non-judgmental approach to problem solving in a co-creative way. Reviewed on: 8th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub