Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Really Helpful, reassuring and thorough.

Staff I spoke to throughout, were really reassuring and patient. Took their time to explain all the details I needed to know to make my own choice. Reviewed on: 8th July 2023

Pomoc finansowa bardzo dobra

Wszystko bardzo jasno wytłumaczone i bardzo dobra obsługa klienta Reviewed on: 8th July 2023

In times of trouble

StepChange were amazing when my work life took a change, I was earning £12k less than the previous year and could no longer afford my bills, they changed all that and they have literally given me my life back! I can’t thank them enough. Reviewed on: 8th July 2023

Brilliant

I feel so much better, yes I am in debt but they have taken the debt over for me and I feel so much relief, I’m still worried about the debt but not as much, thanks to stepchange Reviewed on: 8th July 2023

Life changing!

Very helpful and very understanding. Can't recommend enough if you find yourself in a mess! Massively changed my life for the better. Reviewed on: 8th July 2023

Helping me to sort out my Debt Problems after being scammed

i was scammed twice last year which was awful and it badly affected my confidence. Since then I have spent hours and hours on the phone to my bank and Credit Card companies and other related organisations. I took the advice of my bank and contacted Step Change who have been very kind helpful and considerate as they took me through all the options open to me. I am now completing my budget to enable me to continue with a DMP. Without their help I really do not know what I would have done. This has been the worst experience of my life and I am getting through it but I know I could not have done that without the ongoing help and support of Step Change. They are a remarkable organisation and I am most grateful to them for their help. Reviewed on: 8th July 2023

Heros dont always wear capes

I reached out to step change a little over 12 months ago, when frankly I thought I had no chance of seeing any way out of the trouble I had found myself in. They went through all of my debts and came back with suggestions with actions on how to resolve me position. Additionally they reviewed my ingoings and outgoings to help me create a manageable budget whilst also ensuring all of my debtors received payment. Without them, I dread to think where I would be but I can assure you that it wouldn’t be a good place. I’ve a long way to go to be free of this debt but I would openly like to thank the team for there help Reviewed on: 8th July 2023

Great service, free and easy to set up

Was starting to struggle, so contacted step change. They took all my financial information and set up a plan with the company’s . This took a huge weight of my shoulders and made a huge difference week to week managing my debts Reviewed on: 8th July 2023

Amazing company with endless helpful team

Very helpful and quick to respond and deal with your issues and came up with a debt solution quickly. Also listened to all my concerns with an honest heart and gave me good advice and options Reviewed on: 8th July 2023

Help without judgement

Easy to follow processes with wonderful staff who don't judge. They took such a weight from my shoulders. Having their knowledge, support and kindness was just what I needed. Reviewed on: 8th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub