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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Smazing

Step change have help me get through some very difficult due to my debt problem! They’ve helped me get in control with my finances I don’t know where I would be today without them! They surely do deserve to win this reward! Thanking you for your continued support! Merry Millward Reviewed on: 5th August 2021

Our luck changed...

Our luck has changed for better when Step Change took over our debt management. It's very professional staff reassure us and advise what we should do and how. I would highly recommend Step Changed to anyone in my family and friends circle. We will stay with them as long as we will need to! Reviewed on: 5th August 2021

Fantastic charity

I have had always good responses from stepchange i would recommend to anyone who has financial problems Reviewed on: 5th August 2021

Brilliant company

At the most worrying time stepchange make everything seem ok. They put you at ease and the people you speak to are fantastic at making you feel easy about money woes. Every time you speak to them they are more than helpful and I would recommend anybody who gets themselves into money problems to give them a call. Brilliant Reviewed on: 5th August 2021

Fantastic help

Have been help by step change for several years never had any issues always great advice Reviewed on: 5th August 2021

Step change

Step change have been a great support in helping me to get on top of my debts and they are always their if you have any problems. Reviewed on: 5th August 2021

Caring and helpful

Whenever I have contacted Stepchange I have without exception always received excellent customer care. Who ever I've spoken to has always demonstrated a helpful and extremely supportive attitude. I wouldn't hesitate in recommending Stepchange to anyone who finds themself in financial difficulty. Reviewed on: 5th August 2021

Saviours

Excellent support excellent customer service and patient people on hand all the time helping us to maintain our DMP Reviewed on: 5th August 2021

Peace of mind

Very friendly people, non judgemental. Reviewed on: 5th August 2021

Amazing

What they do is amazing and free of charge, they are professional, fair and non judgemental, where would we be without them, truly an amazing Chairty Reviewed on: 5th August 2021

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