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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great help

StepChange have helped me as I was struggling with my debts. Every person I have spoken too have been friendly and very helpful! I have already paid off more than I ever could have on my own. They are always quick to respond and are such a relief. Reviewed on: 5th August 2021

Peace of mind

They have taken all the worry Away and given me peace of mind and a clear goal to aim for Reviewed on: 5th August 2021

Reassurance when you need it.

Stepchange have guided us with small steps to change our lives. Reviewed on: 5th August 2021

StepChange have been the best over the past few 2 years! I can see my debt decreasing every month & they give you helpful tips online too!

Step change has been a life saver, literally! They give the best service. Put your mind at ease and deal with any situations quickly and professionally Reviewed on: 5th August 2021

Amazing Staff and Service

From the moment my call was answered by an amazing lady I knew StepChange would help me. I needed their help for only 12 months and all I can say is that they were amazing. Reviewed on: 5th August 2021

Lifesavers

Help a lot of people in a very difficult time in there life. Without stepchange there would be a lot more mental health issues Reviewed on: 5th August 2021

Excellent customer services

I didn’t know where to turn . But StepChange helped me with my finances . Now I am not struggling to survive. They where helpful clear , and put everything in place for me . Five stars every time . Thank you StepChange , for putty my life back on track Reviewed on: 5th August 2021

great service

most helpful and very informative staff always willing to give advice Reviewed on: 5th August 2021

So understanding and helpful

They were very helpful and friendly and understanding and always explained all the options available to me. Reviewed on: 5th August 2021

Made me feel there was light at the end of the tunnel

The continued help and support has been so reassuring and from the minute I had dealings they made me feel there was light at the end of the tunnel and I feel I’m nearly there now Reviewed on: 5th August 2021

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