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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life saving

Step change made me see a positive future again. I’ve recommended them to everyone who has mentioned money troubles. They’re professional, kind and completely understanding. Reviewed on: 5th August 2021

Best debt management

It was so easy to speak to Step Change and they made me fill like I was a normal person and never judged me. They sorted out a monthly payment plan which was affordable for me. The whole experience was great. Reviewed on: 5th August 2021

Step Change takes away the worries of debt

Step Change set up a DMP for me and I snow sleep at night. Due to illness I was unable to work and pay my credit card bills. I am now on track to be debt free. It was easy to set up and stopped phone calls and letters asking for payment. I would recommend anyone in the same situation to contact Step Change to help. Reviewed on: 5th August 2021

Amazing charity to use

Always helpful and reassuring with any questions or issues from creditors Reviewed on: 5th August 2021

Top class service

Help me in a time of severe need and managed to get me on the right track financially. Very grateful for there time and support Reviewed on: 5th August 2021

Staff are so helpful and I have never been disappointed

I was very nervous and felt embarassed before my first consult with Stepchange, but the staff were so reasurring, knowledgable and supportive. I don't know what I would have done without Stepchange's services. Reviewed on: 5th August 2021

Stepchange

Yes great service 10 out 10 my vote Reviewed on: 5th August 2021

Fantastic service

Great service over a long period of time Reviewed on: 5th August 2021

Helpful and reassuring

When in financial difficulties, Step Change were so helpful and reassuring. They have continued to support me through out. Would recommend to friends and family. Reviewed on: 5th August 2021

My Stepchange Experience

This charity has surely helped and is still assisting me in taking charge of my finances by their comfortable conversations; budgeting tips and useful suggestions in prioritizing my financial commitments. I'll be ever grateful to this supportive team for all the benefits I've reaped and will continue to reap. Thank you so very much Stepchange. Reviewed on: 5th August 2021

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