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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,965 reviews, last reviewed 27th May 2026
156050% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Good to sleep at night So understanding not made to feel ashamed they are my lifeline Reviewed on: 27th May 2026
Beverley j's avatar
Beverley j

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (17965)

Review of the StepChange, Debt advice:

Fantastic

5
I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025
Brodie's avatar
Brodie

Fantastic

5
These people saved my life they helped me so much they understand my mental health Reviewed on: 31st July 2022
Ann's avatar
Ann

The best debt management help ever!

5
Friendly, helpful and no judgment from them, The best debt management help you’ll ever get! Reviewed on: 31st July 2022
Lorraine Mullan's avatar
Lorraine Mullan

Good experience

5
Setup debt management plan and been able to make payments. When I have had to call about a letter the CSA have always been helpful Reviewed on: 31st July 2022
phil day's avatar
phil day

excellent organisation

5
in just over a years time I will have cleared all my debts thanks to STEPCHANGE Reviewed on: 31st July 2022
Chris Barber's avatar
Chris Barber

Invaluable Service

5
When I thought that things were hopeless with my finances Stepchange got everything into perspective. The feeling of relief was tremendous. Reviewed on: 31st July 2022
Gareth's avatar
Gareth

A friendly, empathetic service

5
I came to StepChange at a very low point. I was ashamed of the debt I had built up and ashamed that I was failing to manage it on my own. However, StepChange were very compassionate and understanding, and they helped me to get a plan in place to start paying my debts off with monthly payments through a Debt Management Plan. I really appreciated the advisor's attitude, candour and friendly helpful service. I really can't thank StepChange enough and I would encourage anyone struggling with debts to speak to them. Reviewed on: 30th July 2022
Alex Gray's avatar
Alex Gray

Step Change are a life saver

5
At a time when we were deeply in debt, my husband was in hospital, the creditors were sending letters Step Change gave the assurance they were there to assist. That took a weight off our shoulders knowing we didn't have to deal directly with our creditors. Reviewed on: 30th July 2022
Pamela's avatar
Pamela

Ability to live again without the constant worries

4
I unfortunately run up over £25,000 in debt and was at a point that whatever I did I still couldn’t meet the payments. Having nearly lost all hope and was suffering from stress and sleepless nights I finally contacted StepChange who has not only supported me in setting up a debt management plan with my creditors, it provides me with really helpful tips on how to save money but also provide non judgmental advice. This gave me the hope and skills to take ownership of my budget and have set goals each month. I can update my plan at anytime so if circumstances change I don’t have to worry about it. To me StepChange equates to positive health and well-being. Reviewed on: 30th July 2022
Dawn's avatar
Dawn

Fantastic and so helpful- I cannot recommend enough!

5
From my first call many years ago to the pending close of my plan later this year, Step Change have always been there. They handle all of the creditors and payments and all you need to do is keep them informed, make a monthly payment and review once a year. I will never forget the relief after contacting them and it has been a journey however they have really helped me clear everything and come out the other side. Reviewed on: 30th July 2022
Mel's avatar
Mel

Excellent non-judgemental support

5
Everyone I have spoken to is supportive, professional and understanding. Talking about debt is hard and embarrassing the stigma is painful. At Stepchange no one judges you they help you. Reviewed on: 30th July 2022
Amy's avatar
Amy

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