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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A Weight Off my Mind

In all honesty I wish I'd contacted Step Change sooner than I did. Process was so simple and it's a huge weight off my mind now that I no longer have to deal with credit companies harassing me to up my minimum monthly payments Reviewed on: 7th July 2023

Very helpful company

Very easy to deal with and very helpful Reviewed on: 7th July 2023

First class help

I couldn’t be more grateful for StepChange’s help in a very complex debt situation- they listened, understood and helped put a debt management plan in place with my mum’s bank. Really first rate service and a continuity while sorting it all out. Reviewed on: 7th July 2023

Really helpful team

Helped me to feel a lot more secure in my payments to creditors. Always quick to answer their phones and really friendly when you speak to them Reviewed on: 7th July 2023

Saved me

I was literally in a very bad way, emotionally and financially, my mental health was the worst it could be and my debts were out of control. I finally had to face into my problem and call Stepchange. I was embarrassed at how I had let my life and finances get out of control. The call was easy, no judging. It takes a bit of time to get it all sorted, lots of letters but after a couple of weeks I felt in control for the first time in two years. It’s going to take me very long time to clear my debt but at least I have an affordable plan. Everyone I have dealt with has been understanding. It’s a really horrible feeling but Stepchange have pretty much saved my life. Reviewed on: 7th July 2023

Outstanding service

They’re no fuss easy to understand help and advice made tackling my debt solution far less stressful and manageable going forward. They took care of everything Reviewed on: 7th July 2023

Debt

Excellent service. All agents polite and courteous. Reviewed on: 7th July 2023

Fantastic charity

I contacted step change because I was struggling financially, they were extremely helpful and made me feel at ease. They helped me to set up a plan to repay my debts. I don't think I could of done this without the help from the staff at step change. Reviewed on: 7th July 2023

Peace of mind

I was very sceptical about using a debt management company but I was in such a bad way financially that I needed to take action. Stepchange was recommended to me through one of the companies to whom I owed a debt. They offered different solutions for my circumstances and provided me with the tools to help me through and now I am in a plan that is helping me sort my debts and hopefully one day I'll be debt free. Applying through Stepchange was easy and straight forward and gave me such peace of mind, which I hadn't had in a long time. I wouldn't hesitate in recommending them to anyone. Reviewed on: 7th July 2023

Excellent communication and solutions

I am on DM and the process leading to the agreement was smooth and easy to follow and to correct with their help.And I have recommended it to a friend. Reviewed on: 7th July 2023

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