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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic company

Step change have gone above and beyond to help me and my partner with debt management. the staff are always on hand to help. Originally felt too embarrassed to get in touch however the team soon put at ease. It’s been a relief getting the advice, support and for that we are truly great full. Reviewed on: 7th July 2023

Friend

I would suggest step change to a friend with no hesitation Reviewed on: 7th July 2023

Very helpful advice

The advice I was given was constructive and helpful. I subsequently went on a debt management plan. Highly recommended. Reviewed on: 7th July 2023

Empathetic service

It's not easy to admit your in financial difficulties. Step Change were understanding, empathetic and solution focused throughout the whole process. excellent service SB Reviewed on: 7th July 2023

Excellent

They are really helpful and took all the stress away while helping me sort out my finances I would definitely recommend to friends and family Reviewed on: 7th July 2023

Good professional advice

Clear honest advice with realistic outcome Reviewed on: 7th July 2023

Game changer

We all talk about the cost of living crisis but StepChange takes real action. Not only do you get great advice, you also get a life-changing plan. Reviewed on: 7th July 2023

Quick, Simple and Effective

They've managed to get my monthly credit bills down from around £1200 to a manageable £300... Even after individual calls with creditors got me nowhere. Reviewed on: 7th July 2023

Debt solution

Excellent Service and very informative informations. All staffs are so kind and knowledgeable and very much helpful. I do appreciate step change charity all the best. Thanks Reviewed on: 7th July 2023

Stepchange is Fantastic

I was in such a bad way debt wise with bills mounting, cost of living etc and plucked up the courage to get intouch with Stepchange ! I could never realise the relief of getting sorted out in a private professional way where I was made to feel no shame ! My life was so low Stepchange made me feel I could live again I'm so thankful ! Reviewed on: 7th July 2023

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