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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Always helpful

Good, professional, knowledgable staff with a manner that puts you at your ease and don't judge you. Reviewed on: 26th July 2021

Helpful

Helpful and reassuring , taking away financial anxiety Reviewed on: 26th July 2021

Standing on our own two feet

Thanks to the service provided, we are able to sort out and pay off our debts, putting us in a better financial position and leaving a brighter future for our children. Reviewed on: 26th July 2021

BEST DMP COMPANY

Step Change has efficiently assisted me to survive despite my debt problems. Thanks very much. Reviewed on: 26th July 2021

Life Savers

Before I contacted Stepchange I was suicidal. I couldn't cope with my debt and could see no way out. Stepchange showed me that all was not lost and gave me the help and tools I needed to put my life back on track. They gave me control back in my life and steered me on a path to becoming debt free. They took all the weight from my shoulders and contacted my debtors with offers of payments and anytime I have a problem or need advice they are always there to support me. Reviewed on: 26th July 2021

A very helpful and professional service.

I was at wits end. I was having anxiety attacks. I saw no way out. Found out about stepchange from a mate. Been with them for years. Any issues I phone them up. No more worries. I can live. Brilliant service. I would recommend them to anyone in dire need and stress from debt. Reviewed on: 26th July 2021

Very good

The guys at step change have really helped me in a big wsy Reviewed on: 26th July 2021

Life saver

Before StepChange helped I could not see a way forward. My husband and I were burying our head in the sand. Now we are in a much better place repaying all our debts and managing to live life and learning how to budget and stick to it. The staff have always been so understanding and none judgemental and very reassuring, and it's hard to ask for help. We are so glad we did and we are £15000 of paying £56000 debt! Amazing feeling THANK YOU STEPCHANGE Reviewed on: 26th July 2021

StepChange Saved Me

StepChange have held my hand through one of the most difficult times of my life and helped me to feel safe. They are kind, understanding and non-judgemental, and really want to help. I can't thank them enough. Reviewed on: 26th July 2021

Brilliant

They offer a fantastic non-judgemental service Reviewed on: 26th July 2021

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