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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

All the staff were excellent and very helpful

The Newcastle lady I spoke to went through all the problems I had and gave me excellent help and advice. I cannot thank her enough and the rest of the people I spoke to. Made it very easy for me. Reviewed on: 7th July 2023

Faultless service!

I can’t begin to explain to anyone that’s never experienced debt worry how much time and sleepless nights are spent not knowing which way to turn and feeling as though you’re literally drowning in a sea of debt. That’s where Step change offer a beacon of light that gets brighter and brighter throughout the process. The hardest part was to actually ask for help but without judgement and nothing but empathy and understanding Step change guide you through solutions until you reach a plan that is manageable for your circumstances and give you the tools to stick to your debt free goals. I can’t honestly thank them enough for giving me my life back and freeing up much needed head space to stop worrying and proactively fix the problem. Thank you!I’m on track and staying afloat…⛵️☀️ Reviewed on: 7th July 2023

Amazing life savers

Just when you think it could all come to an end, there is a voice at the other end of phone willing to help you, no judgment just sincere support guidance and help. Thank you step change you helped when no one else wanted too or could… thank you Reviewed on: 7th July 2023

Good service

Step change made a big difference to my life. I was stressing about money and debt. They have helped me to sort out my debt and make monthly payments. I would recommend them. Reviewed on: 7th July 2023

Life changing!

I reached out to Step Change when my debts snowballed out of control and I couldn’t see a way out. I did everything online and it was so straightforward. I felt instant relief that there was help available. I called and spoke to someone when I had an unexpected bill and they were so helpful and kind. I am so grateful Step Change exists! Reviewed on: 7th July 2023

Are you feeling like you are drowning in debt let step change help

Step change have given me high quality debt advice and support with the ever increasing cost of living step change have been the lighthouse in the storm they are good people who want to help and are willing and able to help you. When I reached out to step change I almost got trapped in a difficult financial situation step change helped me by giving me impartial advice and the tools to help. Thank you for everything you do Reviewed on: 7th July 2023

solved my worries

very uncertain about going through my finances but step change took away all my worries and i was able to sleep for the first time in months Reviewed on: 7th July 2023

Fantastic supportive charity

I was in real trouble and StepChange rescued me. Absolute life savers. Very professional kind patient staff. Great website. Brilliant communication. Took the pressure off of me and gave me my life back. Reviewed on: 7th July 2023

Truly honourable

This company should be proud of their purpose, COVID has left so many individuals in financial hardship, Step Change are truly there to help, thank you so much for making my life more manageable x Reviewed on: 7th July 2023

So helpful

I recently approached Step Change and they were so helpful and professional. Did not make me feel uncomfortable and were non-judgmental. They were able to help and I am at the start of getting my finances sorted. Reviewed on: 7th July 2023

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