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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great help

Have helped me sort myself out friendly staff don’t judge my mistakes Reviewed on: 25th July 2021

Drowning in debt !

From start to finish Step Change were lifesavers by saving me from drowning in debt interest. Since contacting Step Change I now feel I have full control over all my debts. Reviewed on: 25th July 2021

Panic over

Was worried about going on maternity leave and my income reducing so much, was worrying about being able to keep up with my debts and also be able to pay for normal everyday essentials whilst welcoming a new baby, had alot of worry when I should have been excited!! Did a session online, quick and easy and within weeks I had my debt management plan set up at an amount I could afford and felt comfortable with, they helped me to see that living is important. When I went back to work and my income increased but was lower than before due to going back part time I did a new budget based on my new wage and a new affordable amount, I did this over the phone and the people I spoke to where so helpful, didn't judge me at all amd again made me see living is important, helped me to enjoy becoming a new Mum knowing my debts were being dealt with and are still being dealt with. Reviewed on: 25th July 2021

Brillant - help for everyone

Just to Say Thank you for The Service and help to make the BIG STEP CHANGE BIG BIG THANK YOU Reviewed on: 25th July 2021

Took the stress away

Its helpful to know all your bills are looked after in one monthly payment Reviewed on: 25th July 2021

Took my stress away!

Step Change helped me to manage my debts, by doing a budget, I could see clearly what I owed and what I could reasonably afford to pay back. If at any time there was anything that worried me, again, I just called them and they always put me at ease and advised me through it. I could not have managed without them. Reviewed on: 25th July 2021

Years of help and support

Iv been receiving help and support for over 20 years thank you so much Reviewed on: 25th July 2021

Help when I needed it

Step Change helped me when I was really struggling and it was affecting my whole life, seriously affecting my mental health. Thank you for rescuing me Step Change. Reviewed on: 25th July 2021

Great Service

Great Service, over the phone. Explained thoroughly my options. Reviewed on: 25th July 2021

Life saver

If I hadn't had Step Change recommended to me by The CAB. I doubt very much whether I would be alive today. They were so easy to talk to and have been perfect ever since they came up with my life saving debt package. Thanks Step Change are my saviours Reviewed on: 25th July 2021

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