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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17711 reviews)

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4.92

Based on 17,711 reviews, last reviewed 27th May 2026

143850% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17711)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Life saver

If step change had not been there I don't know where we would be .They have been the best thing since sliced bread Reviewed on: 4th September 2021

Excellent service

Excellent service and very good customer care Reviewed on: 4th September 2021

Saved my life

Step change literally helped me realize that I could get out of a vicious spiral of debt and helped me get over a gambling problem and saved me from losing my house and job, very supportive and very helpful with exc ellent advisors and a caring understanding vibe, would recommend to anyone Reviewed on: 4th September 2021

Very helpful

Very helpful and good customer service Reviewed on: 4th September 2021

Life savers

Step change have given me brilliant advice and were there when I felt I had no where to turn. I was really anxious and the debt was making me ill. Now I’m over half way through my plan and life is good again. Reviewed on: 4th September 2021

Good Choice

StepChange deliver the service as described or promised. Representatives are friendly and patient. So far I dont think I have any need to "ask for more". Reviewed on: 4th September 2021

Life saving

StepChange have helped set me on the right track after years and years of problems. Reviewed on: 4th September 2021

Amazing help

Fantastic people, who continually help, when you have nobody else. They really are, un-sung heroes. Reviewed on: 4th September 2021

Excellent

They care for their customers on desperate needs. I recommend them. Excellent service in one word. Reviewed on: 4th September 2021

Life-saver

StepChange saved my life by helping me consolidated my debts and creating a manageable monthly payment for me. I was swimming in debt and had no idea what to do but this service changed my life. Love love love them. Reviewed on: 4th September 2021

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