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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic

Very professional and supportive staff. They show compassion and sensitivity throughout the starting process and duration of your plan. They have helped in dealing with creditors taking that pressure away and always respond to any query or worry you have. I can’t say enough how much of a difference their support and plan has made to my life. A well deserved award to win!!! Reviewed on: 25th July 2021

Step Change changed my life.

Gave me purpose and reason to believe in life again Reviewed on: 25th July 2021

Excellent Service

Stepchange have helped me greatly over the past 4 years, have given me piece of mind and supported me totally. Reviewed on: 25th July 2021

Always there to help and advise!

Since contacting StepChange, which wasn't an easy decision as I felt embarrassed and as if I had failed. On the very first contact I was treated with care and respect and offered sound help and advise which has continued throughout my time with them. I HIGHLY recommend them for their care, compassion, knowledge, support and advice: OUTSTANDING!!!! Reviewed on: 25th July 2021

100% Recommended

No Hassle,No Fuss and No Embarrassment . Reviewed on: 25th July 2021

Fantastic support

Informative, caring and very knowledgeable I know I would not be successful in facing my debt without there support. Would highly recommend Reviewed on: 25th July 2021

Support when you need it

After having issues with my finances I contacted step change to get myself sorted because I was drowning in debt and the support I have received has been second to none. Reviewed on: 25th July 2021

Step Change has been amazing and helpful

When my circumstances changed due to health problems for my husband I did nit know how I would cope they were so helpful and I have 4 more pavements to pay and I am done Reviewed on: 25th July 2021

Excellent service.

All members of staff are very respectful & understanding. Reviewed on: 25th July 2021

Step change definitely need to win this award. They are simply the best in dealing with people's financial difficulties.

After worrying so much about my debt. Got in contact with step change. They dealt with me in such a friendly and professional way. I now feel as though I have my life back,and in more control of my finances. Thank you so much Step Change. Good luck with the award. Reviewed on: 25th July 2021

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