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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18067 reviews)

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4.92

Based on 18,067 reviews, last reviewed 27th May 2026

160900% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange helped me out of a very difficult place a... Stepchange helped me out of a very difficult place and supported me to get my finances back under control. Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18067)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Very Helpful

Step Change took all my fears and debt worries away just with a call. They are a helper when all debtors are on you, you've got step change to the rescued. Reviewed on: 4th September 2021

Happy Client

I am very pleased with the support that I get from Stepchange, the staff is always polite, empathetic and helpful. Reviewed on: 4th September 2021

Changed my life!

Literally changed my life.. had an expensive divorce.. court fees ran up to thousands put them on c cards. After final court appearance I got a settlement but lost my job as I was in business with my ex husband.. 3 years on was really struggling to clear this divorce debt not helped by c card companies keep pushing up the minimum payment.. Tried my bank whom I've been with for over 40 years.. Never caused them any grief.. Run a great little business with them yet they offered me Nothing...no help no support.. When I finally phoned stepchange.. I cried..the lady I spoke to was so nice.. So unjudgemental. All the people who work at Stepchange are the same.. Every single one of them . I now have an affordable payment plan.. They keep me updated with a monthly statement and a mini news letter with questions that I may have and the answers to explain them.. they offer a quite extrodinary good and helpful service I've already recommended them to 3 people.. Absolutely deserve this award 110% Reviewed on: 4th September 2021

Amazing service

I started using stepchange over 4 years ago they are just brilliant the customer service is outstanding and if I ever need any advice I can always count on the sound advice they always give Reviewed on: 4th September 2021

Brilliant

Excellent service, understanding, non judgemental Reviewed on: 4th September 2021

Fantastic service

Step change provide life changing help. Reviewed on: 4th September 2021

Good

Outstanding performance. They are very good. I have left all stress behind. Reviewed on: 4th September 2021

Great company

I have been with stepchange for a few years now . They have been a great company to deal with from the really helpful staff right from the start helping me sort out my finances to being agony aunts in calming me down when I was to upset to talk . Great big thank you to the staff on the phones . Reviewed on: 4th September 2021

Excellent service from Stepchange

I have been with Stepchange for a number of years now and they have always treated me with respect and understanding. Every time I have had to contact them, they have helped me and found the best solution for me Reviewed on: 4th September 2021

Fantastic Company

It's a very unnerving and somewhat shameful experience going to a debt management company for help but Stepchange took all that away immediately and were very easy to deal with. I just wish I'd have gone to them 12 months earlier. Reviewed on: 4th September 2021

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