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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A big relief

After suffering on line fraud to quite a few thousand pounds which I could not recover I was deeply in debt and couldn't meet the required monthly repayments. Step Change helped me through the difficult time and and assisted me through the process. They are very helpful and provide regular e-mails that assist you with so many different issues. Reviewed on: 23rd July 2021

Good customer comenication skills of the staff.

Excellent customer service. and they are always available to help the customers. Reviewed on: 23rd July 2021

Brilliant staff

Thank you for all your help with my debts Reviewed on: 23rd July 2021

Great service

After contacting Step Change (it was then CCCS) I was treated well and my creditors settled down into an organised way thanks to Stepchange. Reviewed on: 23rd July 2021

well experience staff members providing exeptional service.

Exellent customer care techniques and well experience staff, educate customers about all options and helping to go head. Reviewed on: 23rd July 2021

Help out of hell

Couldn't recommend step change anymore if I tried, I really was struggling with debt and hiding it from my partner and really could not see a way out , step change moved heaven and earth for me and removed such a weight off of my shoulders that I would never of came back out from . Very friendly and helpful customer service and everything done so effortlessly for me . Thank you to a one in a million company who really can change people's lives around. Reviewed on: 23rd July 2021

A Step-Change back to a normal life

My wife became seriously ill and had to have Open Heart Surgery. We still had two children at school and my wife was unable to work for about three and a half years. With a mortgage, a loan and four mouths to feed plus all of the other usual bills on one wage, the credits cards eventually maxed out. We'd painted ourselves into a corner financially and needed a way out of this somehow - the bank actually suggested Step-Change to us. So I contacted them and found the whole process very easy and helpful. They managed to put my mind at ease, by putting a Debt Management Plan in place that took a single monthly payment to pay our creditors. We are now almost three-quarters of our way back to being debt-free once again. Thank you Step-Change! Reviewed on: 23rd July 2021

brilliant

Absolutely brilliant, more than helpful and very friendly Reviewed on: 23rd July 2021

Fantastic service

Stepchange really helped me when I was going through a hard time. They showed compassion and understanding and helped me find a solution for my debt problems. Reviewed on: 23rd July 2021

Light at the end of the tunnel

Takes the pressure off you and you can see the light at the end of the tunnel. Sleep becomes good, phone calls and the postman do not scare you. The people who work for Step Change are so kind and understanding. I have never looked back. Reviewed on: 23rd July 2021

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